Customer Care Manager

Prima; Manchester; Presencial; GBP 42.000 - 64.000; Jornada completa

Descripción de la vacante

Prima in Manchester is expanding its Customer Care operations and seeks a Customer Care Manager to launch, lead, and scale the Manchester site. You will oversee day-to-day fulfillment and postsale validation, empower Team Leads, and collaborate with product and tech teams to drive improvements.

Reporting to the Head of Customer Care, the role focuses on building a strong customer service function and delivering a great customer experience for growing UK customers.

Descripción del empleo

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you.

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price.Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

To support our growing UK customer base, we are expanding our Customer Care operations into Manchester. While our established London hub continues to operate at full strength, this new Manchester location represents a strategic investment in our capacity and service capabilities.

As Customer Care Manager, you will play a central role in launching, leading, and scaling our Manchester site. Reporting directly to the Head of Customer Care, you will oversee day to day operational execution across fulfillment and postsale validation, empower a team of direct report Team Leads, and partner closely with our product and tech teams to drive continuous improvement.

Excited to make an impact? Here are the details