Validations Lead new

Prima; Manchester; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Prima in Manchester is expanding its UK Customer Care operations and seeks a Validations Lead to drive efficient, accurate, customer-centric policy validation. You will mix hands-on operational leadership with team mentorship to raise performance and service quality.

You will balance day-to-day people management with active case handling while maintaining high standards, pushing KPIs, and building a trusted, collaborative team culture across the hub.

Responsibilities

• Combine hands on operational leadership with team mentorship to ensure policy validation processes are efficient, accurate, and customer centric.
• Balance day to day people management with active case handling.
• Maintain high quality standards, drive key performance metrics, and foster a supportive, high trust team culture.

Job description

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you.

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price.Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

To support our growing UK customer base, we are expanding our Customer Care operations into Manchester. While our established London hub continues to operate at full strength, this new Manchester location represents a strategic investment in our capacity and service capabilities.

As the Validations Lead you will combine hands on operational leadership with team mentorship to ensure our policy validation processes are efficient, accurate, and customer centric. Balancing day to day people management with active case handling, you will maintain high quality standards, drive key performance metrics, and foster a supportive, high trust team culture.

Excited to make an impact? Here are the details