UX Writer (Contract) Up to £500 DOE

Story Terrace Inc.; United Kingdom; On-site; GBP 79,796 - 104,703; Full time

Job summary

Join a forward-thinking company as a User Experience Writer, where your words will shape the brand's voice and enhance user interactions. This role offers the chance to create engaging content across various platforms, ensuring a seamless experience for users. Collaborate with a dynamic team of professionals while utilizing data-driven insights to refine your work. If you are passionate about user-centric content and thrive in a fast-paced environment, this opportunity is perfect for you. Embrace the chance to make a significant impact in a growing organization that values creativity and innovation.

Qualifications

• Proven experience as a UX writer or content designer with a strong portfolio.
• Understanding of UX principles, usability testing, and accessibility best practices.

Responsibilities

• Craft the voice of the brand across all member-facing communications.
• Write clear, engaging copy for in-app content and email communications.

Skills

UX Writing

Content Design

Data-Driven Optimization

A/B Testing

Collaboration

Communication Skills

Attention to Detail

Education

Proven commercial experience as a UX writer or similar role

Tools

Figma

Content Management Systems

Job description

User Experience (UX) Writer - Contract

London, United Kingdom

Day Rate: Up to £500 DOE

With a recent strategic investment from Zurich Insurance and backing from the people behind Deliveroo, Zoopla, and Delivery Hero, we’re continuing to grow and evolve. Our journey has already been featured in The Economist, TechCrunch, and The Times—just to name a few.

This role will:

• Play a critical part in crafting the voice of our brand across all member-facing communications.
• Guide, inform, and engage our customers, creating seamless and delightful user experiences.
• Ensure consistency in messaging and adherence to our brand voice and tone.

What you will do:

• Content creation:
  • Write clear, concise, and engaging copy for all member touchpoints, including:
  • In-app copy
  • Email communications (e.g., registration emails, engagement campaigns, transactional communications)
  • Transactional notifications
  • Registration pages
  • Onboarding journeys
  • Campaign copy
• Adherence to brand guidelines:
  • Maintain consistency with our brand voice and tone across all platforms.
  • Ensure that all content adheres to established glossaries and terminology.
• Data-driven optimisation:
  • Use member feedback and insights to inform content improvements.
  • Conduct A/B testing to determine which copy drives better conversion rates and enhances member understanding.
  • Track performance metrics and iteratively refine content for optimal results.
• Collaboration:
  • Partner with product managers, engineering, designers, marketers, and other Onsi colleagues to ensure a cohesive user experience.
  • Advocate for the user in all aspects of the design and development process.
• Quality and efficiency:
  • Work quickly without compromising quality to meet deadlines in a fast-paced environment.
  • Produce simple, exciting, and effective copy that resonates with readers.

This role isn’t for you if:

• You struggle to handle feedback and iterative improvements.
• You’re not comfortable working in a fast-paced, dynamic environment.
• You prefer working in silos rather than collaborating across teams.

You will love this opportunity if:

• You’re passionate about creating user-centric content that drives engagement and action.
• You enjoy using data to inform and refine your work.
• You thrive in a collaborative and innovative environment.
• You take pride in making complex concepts simple and exciting for readers.

You will need:

• Proven commercial experience as a UX writer, content designer, or similar role.
• Strong portfolio showcasing your ability to create compelling and user-centric copy.
• Experience in writing, editing, and refining UX copy for apps, websites, and digital interfaces, ensuring clarity and consistency.
• Understanding of UX principles, usability testing, and accessibility best practices.
• Familiarity with design tools (Figma) and content management systems.
• Proven experience in A/B testing and using data to drive content decisions.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects simultaneously and prioritise effectively.
• Attention to detail and commitment to delivering high-quality work.

Excited about this opportunity? We’d love to hear from you! Please apply directly through the application link. We kindly ask that you apply through the link rather than reaching out directly, as it's the quickest way for us to give your application the attention it deserves. We can’t wait to review your application and hopefully get to know you soon!

Our Values:

• Get Onside: We recognise that we’re strongest as a team when we unite to achieve our mission. We’re committed to supporting & bringing out the best in each other. Put simply, we’re on each other’s side.
• Say It Like It Is: We embrace clarity, concision and transparency. Why? Because candour enables quality conversation, better decisions and greater speed.
• Bring Your Edge: Our creativity and innovation stems from our unique perspectives. We celebrate our diversity of thought, welcome new ideas and cultivate the talents that set us apart. We actively participate in creating an inclusive and respectful community where everyone feels valued.
• Make It Count: We pursue our goals with determination and a laser focus on what’s important while disregarding what’s not. We strive to succeed, accomplish and perform.

Our Commitment:

We aim to foster a diverse and inclusive workplace where differences are valued and where employees are treated fairly and supported in achieving their full potential.

Onsi is therefore fully committed to ensuring that it recruits, develops and retains employees solely on merit and that no one is treated less favourably because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.