Senior Content & Editorial Lead

United States Digital Space LLC; Greater London; On-site; GBP 75,000 - 110,000; Full time

Benefits offered by this job

28 days paid leave

Private health insurance

Virtual Stock Option programme

Retirement scheme with 7% match

Life insurance

1-month sabbatical after 3 years

Referral bonus

Commuter benefits

Job summary

United States Digital Space LLC in London is seeking a Senior Content & Editorial Lead to shape and elevate the company’s verbal identity. You will establish editorial standards, guide copy across campaigns and channels, and collaborate with Marketing, Design and Product to drive consistent, high-impact content.

You will lead the Global Content Chapter, mentor writers, and manage freelancers while evaluating AI tools to balance efficiency with quality.

Qualifications

• Demonstrated ability to set and enforce editorial standards across a global content team.
• Experience reviewing and approving copy across campaigns, social, CRM, retail and sales.

Responsibilities

• Set and enforce editorial standards across the Global Content Chapter.
• Review, edit and approve copy across campaigns, social, CRM, retail and sales.
• Build and evolve the verbal identity system: tone of voice guidelines, messaging hierarchies, terminology.
• Partner with Design, Marketing, Product and regional teams to turn briefs into clear creative direction.
• Brief, manage and quality control freelance copywriters and external agencies.
• Evaluate AI writing tools and set standards for their responsible use.

Skills

Editorial standards

Copy editing

Tone of voice

Brand guidelines

Freelance management

AI writing tools

Job description

Senior Content & Editorial Lead

Team: Central Brand & Marketing, Content

Location: London, office-first

Team descriptionthe company recently invested in a full brand refresh, giving the business a distinctive new voice with real momentum behind it. The Global Content Chapter, more than 10 content managers working across the organisation, is ready for someone to take that voice further: to shape it into clear frameworks, champion it across every market and channel, and raise the bar for what great content at the company looks like. This is a chance to build and own that standard from the ground up, working closely with Marketing, Design and Product to make sure the company's words are as sharp and distinctive as its products.

What you'll do

• Set and enforce editorial standards across the Global Content Chapter, giving direct feedback that sharpens ideas and cuts unnecessary revision rounds
• Review, edit and approve copy across campaigns, social, CRM, retail and sales, making sure every piece is on brand and commercially clear
• Build and evolve the verbal identity system: tone of voice guidelines, messaging hierarchies, approved terminology and channel specific guidance
• Partner with Design, Marketing, Product and regional teams to turn briefs into clear creative direction for internal writers and freelancers
• Brief, manage and quality control freelance copywriters and external agencies to protect brand integrity in outsourced work
• Evaluate AI writing tools and set standards for their responsible use, so the team works efficiently without losing quality or distinctiveness

You’ll be great for this role if…

• Hold a portfolio that demonstrates distinctive, commercially effective writing across brand, campaign and digital formats, not just competent copy
• Have personally defined, documented and enforced a tone of voice across a complex organisation, rather than simply contributing to someone else's guidelines
• Strong knowledge of content strategy beyond execution: building messaging hierarchies and editorial frameworks that others can follow
• Experience giving direct, constructive feedback that raises the standard of a content team's output over time
• Comfort moving between strategic work (standards, systems) and hands on execution when a piece needs senior creative judgement to get it over the line

Why you should join the company

• Opportunity to work with a truly global, multicultural team from our Bankside location, in a culturally rich area that bridges deep history and modern living. This involves an office-first setup
• Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• Enrolment onto our Virtual Stock Option programme: you will own a stake in the company's future success
• Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves
• A dedicated annual L&D budget for attending conferences and/or advancing your career through further education
• Health matters: private health insurance, including optical and dental
• Life made easier: salary-sacrifice commuter benefits via Gogeta
• Financial security: retirement scheme (the company matches 7% when you contribute 5%)
• Peace of mind: life insurance from MetLife for 2× your salary
• Break4me: 1-month sabbatical after 3 years of service
• Referral Bonus: earn additional rewards by referring talented individuals to join the the company team

About the company

Be empowered to do more that matters.

At the company, we’re on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 38 markets rely on the company as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

The company is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at the company.