UX Researcher - Manchester, UK

Capgemini; Urmston; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Capgemini is seeking a Senior UX Researcher to lead a team focused on banking channel research. You will design and conduct usability studies, develop research roadmaps, and collaborate with designers and developers to shape digital products.

You will mentor junior researchers, align insights with SME priorities, and maintain a research-first culture while working across client sites and offices in a hybrid setup.

Qualifications

• Excellent communication and presentation skills, both written and verbal.
• Proven mentorship and management能力.
• Experience leading usability tests and moderating sessions.

Responsibilities

• Lead and mentor the UX research team across projects.
• Define and implement user-centered research strategies and processes.
• Plan, execute and report on usability studies for bank channels.
• Collaborate with stakeholders to translate insights into actionable design changes.
• Oversee recruitment, screening and running workshops to inform product decisions.

Skills

Team management

Usability testing

Moderating interviews

Stakeholder management

Agile / Scrum

User research

Job description

About the Job you are considering:We are seeking experienced UX Researcher with strong expertise in banking domain who will overseeing the planning, execution, and successful delivery of projectsHybrid working:The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.Your Role:The User Experience Researcher will be primarily responsible for management of the research team Implementation and management of research processes Overseeing and assigning appropriate workloads sprint planning and ensuring the team is working efficiently and in line with the SME priorities Providing roadmaps and timelines of completion for project work with strategic insight Supervision and collaboration on designing conducting analysing and reporting on usercentered design research and usability testing for the Client channels including identification of user needs and goals task and workflow modelling ethnography and persona development as well as rapid iterative usability testing and more formal in-depth testing A successful Senior User Experience Researcher must be able to mentor and manage a team of UX professionals and work without supervision on multiple concurrent projectsPURPOSE: This should be one clear statement summarising the unique contribution of this role to the organisation. User Experience Researcher will be primarily responsible for management of the research team Implementation and management of research processes Overseeing and assigning appropriate workloads sprint planning and ensuring the team is working efficiently and in line with the SME priorities Providing roadmaps and timelines of completion for project work with strategic insight Supervision and collaboration on designing conducting analysing and reporting on user centered design research and usability testing for the Bank channels including identification of user needs and goals task and workflow modelling ethnography and persona development as well as rapid iterative usability testing and more formal in-depth testing A successful Senior User Experience Researcher must be able to mentor and manage a team of UX professionals and work without supervision on multiple concurrent projectsKEY ACCOUNTABILITIESFocus on the targets and outcomesAs a Senior UX Researcher for the Bank you will be accountable forManaging the UX research team and assume responsibility for outputs deliverablesWorking alongside the Digital PerformanceOptimisation Lead to define implement and champion user centered design strategy and processesOwnership of the SME Customer Research Panel recruitment engagement and controlsDesigning and conducting usability research both online and in the field and provide recommendations for improvementServe as a member of a team that acts as a repository of research based usability knowledgeWork with project Stakeholders and team members to test business requirements using the most appropriate methodLead develop and motivate the UX Research TeamDetermine user needs by conducting in-depth analysis across a range of research practicesWork with Content Designers to test proposed look feel initiatives working together to develop the most appropriate solution for customersManage and develop other researchers to assure and improve research practiceLead moderated user testing and workshopsObserve UX Team conducting user testing and workshops to ensure done in a complaint and effective way providing feedback as appropriatePromote user centered design principles and best practice across Digital SME and the Bank developing a culture of research firstConduct inhouse research to test new product and concept developments including user requirements gathering and early-stage concept and prototype testing and other approaches to ensure the user need is fully understood in the service designConsumer duty maintain knowledge of and adherence to all relevant regulatory requirementsYour Skills:TECHNICAL CAPABILITIESReflect the qualifications and level and extent of knowledge required to successfully perform the role Team member managementUsability moderating all types particularly one on one Experimental designTest method selection Statistical qualitative quantitative analysisPresentations verbal and writtenKNOWLEDGE SKILLS AND EXPERIENCE REQUIREDDetail the experience that is necessary to enable the incumbent to perform the role competently and effectively EssentialExcellent communication and presentation skills both written and oralExcellent relationship skills able to operate effectively with internal stakeholders and with external suppliers and partnersProven experience of mentorship and management skillsProven experience of effective time management of self and others Ability to impact assess workload and manage delivery expectations and deadlines appropriatelyChoose appropriate methods and advise on application of research methods to assure best practice High level of customer focus and understanding of customer needsExperienced in usability test moderating all types particularly oneononeParticipant recruiting screener creationProven experience of managing executing and analysing usability test sessionsProven experience of working in an agile development environment with User Experience teams designers and developers to create new digital products and servicesDemonstrable ability to take initiative and seek out opportunities to innovate and create effective changePrecise and high attention to detail Be passionate about uses of information architecture usability accessibility Experience within a research and digital environment Uses strategic insight and aligns user research activities to inform decision making and actionREGULATORY RESPONSIBILITIESFor Senior Management Function Roles and Certified roles please copy and paste the relevant statements from the role profile guidelines For all other roles this section can be deletedWe are a Disability Confident Employer:Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Make It Real (what does it mean for you):You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.You will be joining one of the World’s Most Ethical Companies, as recognised by Ethisphere for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.Why you should consider Capgemini:Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About Capgemini:Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.Make it real | www.capgemini.com