UX Researcher: Insight-Driven, End-to-End

Barclays; Northampton; On-site; GBP 45,000 - 65,000; Full time

Job summary

Barclays is seeking a UX Researcher to lead end-to-end research that informs design decisions and product development. You will apply both qualitative and quantitative methods to understand customer needs, behaviours and pain points, driving insight-led work across the BiXD team.

The role emphasizes collaboration with design, product, and technology partners to translate findings into actionable recommendations, prototypes, and strategy.

Qualifications

• Hands-on experience with qualitative and quantitative research methods.
• Strong ability to analyze and triangulate insights bringing AI automation and human judgement together.
• Collaborates with colleagues, stakeholders and external partners to advocate for research.

Responsibilities

• Lead end-to-end research programmes aligned with design and product teams.
• Collaborate with Design, Product, Channel, Marketing, Transformation and Tech to integrate findings.
• Develop and test prototypes or value propositions to gather usability feedback.
• Monitor trends and technologies that could impact customer needs and Barclays strategy.
• Utilise analytics tools to extract insights from market research and surveys.
• Manage research risk, including data privacy considerations, with senior controls.
• Oversee research programmes and performance of team members.

Skills

Research methods

Analysis & triangulation

Collaboration with stakeholders

Tools

Data analytics tools

Job description

Barclays is seeking a UX Researcher to lead end-to-end research that informs design decisions and product development. You will apply both qualitative and quantitative methods to understand customer needs, behaviours and pain points, driving insight-led work across the BiXD team.

The role emphasizes collaboration with design, product, and technology partners to translate findings into actionable recommendations, prototypes, and strategy.