UX Researcher- Global E-commerce

TikTok; London; On-site; GBP 55,000 - 80,000; Full time

Job summary

A leading company in the e-commerce sector seeks a UX Researcher to join their London team. Your role will involve understanding user needs and product strategy, designing research methods, and delivering actionable insights. Ideal candidates will have extensive UX research experience and the ability to communicate effectively, driving product decisions.

Qualifications

• 5+ years of UX research experience, preferably in e-commerce or tech industries.
• Experience with usability studies, focus groups, interviews, surveys, data analysis.
• Ability to design questionnaires and conduct interviews in the UK.

Responsibilities

• Collaborate with leads to understand consumer needs in e-commerce.
• Design and execute research, synthesizing findings into actionable insights.
• Measure and track product changes influencing user behaviors.

Skills

Qualitative research methods

Quantitative research methods

Data analysis

Education

Bachelor's degree in Psychology

Bachelor's degree in Statistics

Bachelor's degree in Sociology

Bachelor's degree in Marketing Research

Bachelor's degree in Economics

Bachelor's degree in International Trade

Tools

SQL

Python

R

SPSS

Job description

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UX Researcher - Global E-commerce, London

Client: TikTok

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: b5a2986c747b

Job Views: 54

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

Team Introduction

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies. With millions of loyal users globally, TikTok aims to deliver a better e-commerce experience by integrating discovery, inspiration, and joy into shopping. We are building an innovative, secure, and intuitive e-commerce ecosystem. We seek passionate and talented individuals to join our product and operations team.

Responsibilities:

1. Work closely with cross-functional leads to understand the needs of E-commerce consumers, merchants, and influencers in the UK and global markets.
2. Collaborate with stakeholders to identify key research questions shaping product strategy.
3. Create appropriate research methods based on questions, timelines, and resources.
4. Design and execute research, synthesizing findings into actionable insights for stakeholders.
5. Measure and track how product changes influence user behaviors and attitudes over time across markets.
6. Conduct foundational research and gather insights from relevant industries to explore long-term product solutions.

Minimum Qualifications:

• At least 5 years of UX research experience, preferably in E-commerce or tech industries.
• Bachelor's degree or higher in Psychology, Statistics, Sociology, Marketing Research, Economics, International Trade, or related fields.
• Experience with qualitative and quantitative research methods such as usability studies, focus groups, interviews, surveys, data analysis, A/B testing, etc. Ability to conduct interviews and design questionnaires in the UK.

Preferred Qualifications:

• Ability to work independently, take initiative, and solve problems.
• Manage multiple projects in a fast-paced environment.
• Excellent written and spoken communication skills to influence product decisions.
• Proficiency in analyzing large datasets using SQL, Python, R, or SPSS.