UX Researcher- Global E-commerce

TN United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join an innovative company in the e-commerce sector as a UX Researcher, where your insights will shape the future of online shopping. This role involves collaborating with diverse teams to understand user needs, designing impactful research studies, and synthesizing findings to drive product decisions. With a focus on enhancing user experience, you'll play a pivotal role in a dynamic environment that values creativity and proactive problem-solving. If you're passionate about transforming e-commerce through research and enjoy working in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• 5+ years of UX research experience in E-commerce or tech industry.
• Experience with qualitative and quantitative research methods.

Responsibilities

• Work with cross-functional teams to understand E-commerce consumer needs.
• Design and implement research to inform product strategy.

Skills

UX Research

Qualitative Research

Quantitative Research

Data Analysis

A/B Testing

Communication Skills

Education

Bachelor's degree in Psychology

Bachelor's degree in Statistics

Bachelor's degree in Sociology

Bachelor's degree in Marketing Research

Bachelor's degree in Economics

Bachelor's degree in International Trade

Tools

SQL

Python

R

SPSS

Job description

Social network you want to login/join with:

UX Researcher - Global E-commerce, London

Client:

TikTok

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

b5a2986c747b

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Team Introduction

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies. With millions of loyal users globally, TikTok aims to deliver a new and improved e-commerce experience, bringing discovery, inspiration, and joy back to shopping. We are looking for passionate and talented individuals to join our product and operations team, to build an innovative, secure, and intuitive e-commerce ecosystem.

Responsibilities:

1. Work closely with cross-functional leads to understand the needs of E-commerce consumers, merchants, and influencers in the UK and other global markets;
2. Collaborate with stakeholders to identify key research questions shaping the E-commerce product strategy;
3. Design and implement research using appropriate methods based on questions, timelines, and resources;
4. Synthesize findings into practical insights to inform decision-making;
5. Measure and track the impact of product changes on user behaviors and attitudes across markets;
6. Conduct foundational research and gather industry insights to explore long-term product solutions.

Minimum Qualifications:

• At least 5 years of UX research experience, preferably in E-commerce or tech industry;
• Bachelor's degree or higher in Psychology, Statistics, Sociology, Marketing Research, Economics, International Trade, or related fields;
• Experience with qualitative and quantitative research methods: usability studies, focus groups, interviews, surveys, data analysis, A/B testing, etc.;
• Ability to conduct interviews and design questionnaires in the UK.

Preferred Qualifications:

• Ability to work independently, solve problems proactively, and learn new skills; willingness to travel to the US for 2-3 weeks per quarter;
• Ability to manage multiple projects in a fast-paced environment;
• Excellent written and spoken communication skills to influence product decisions;
• Experience analyzing large datasets using SQL, Python, R, or SPSS.