UX Researcher

TN United Kingdom; Manchester; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate UX Researcher to join their dynamic Application Development team. In this role, you will conduct user interviews and usability testing, driving insights that shape intuitive digital experiences. You will collaborate with cross-functional teams to enhance existing applications and contribute to a centralized platform, ensuring a user-centered design approach. This is an exciting opportunity to make a meaningful impact while working in a supportive, inclusive environment that values professional growth and well-being. If you are eager to innovate and enhance user experiences, this role is perfect for you.

Benefits

Generous time off

Tuition reimbursement

Professional development opportunities

Volunteering opportunities

Qualifications

• 3+ years of UX experience with hands-on user research and testing.
• Ability to analyze data trends and synthesize actionable insights.
• Experience in creating user personas and journey maps.

Responsibilities

• Conduct user interviews and usability testing to gather insights.
• Collaborate with teams to enhance user experience across applications.
• Communicate findings to stakeholders through presentations and reports.

Skills

UX Research

Wireframing

Prototyping

Usability Testing

Data Analysis

Customer Journey Mapping

User Personas

Project Management

Communication

Familiarity with Design Tools

Education

Bachelor’s Degree

Tools

Figma

Adobe Creative Cloud

Job description

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Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Technology Program Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As a UX Researcher on the Application Development team, you will play a vital role in researching and designing digital experiences for our custom applications. You will conduct user interviews, develop journey maps, refine personas, and assist in crafting intuitive and engaging interfaces. By employing various methodologies, you will gather insights that inform design decisions and help us better understand our users, ensuring a user-centered approach throughout the design process.

You will collaborate with UI designers, stakeholders, and development teams across multiple projects. By leveraging user feedback and our design system, you will help create intuitive interfaces that maintain a cohesive look and feel. This team-oriented environment will not only support your professional growth but also empower you to make a meaningful impact on the success of our initiatives.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

3+ years of experience in UX, with hands-on experience in user research, wireframing, prototyping, and usability testing

Plan and execute various user research methods, including interviews, surveys, and focus groups, to gather insights about user needs, behaviors, and pain points.

Analyze qualitative and quantitative data to identify trends and patterns, synthesizing findings into actionable insights that inform design decisions.

Understanding of customer journey mapping and experience in creating user personas to guide design processes

Collaborate with cross-functional teams to evaluate and streamline existing applications, ensuring alignment with user needs and organizational goals.

Work closely with product teams to contribute insights and research findings that inform the design and functionality of a centralized platform, enhancing user experience across applications.

A track record of enhancing initiatives within a UX team, focusing on improving user research capabilities

Ability to manage multiple projects simultaneously while meeting deadlines and maintaining high-quality standards

Communicate research findings and recommendations to stakeholders through presentations, reports, and workshops, fostering a user-centered culture within the organization.

Regularly perform usability testing sessions to gather user feedback on prototypes and existing applications, iterating on designs based on findings to continuously improve user satisfaction and engagement.

Familiarity with design tools such as Figma and Adobe Creative Cloud

Keep abreast of industry trends, best practices, and emerging technologies in UX research and design to continuously improve methodologies and approaches.

These additional qualifications are a plus but not required to apply:

Experience with accessibility standards and best practices to ensure inclusive design for all users

Familiarity with responsive design principles

Familiarity with front-end development principles

Insurance-related knowledge

Bachelor’s Degree

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities