Lead user Researcher

TN United Kingdom; Salford; Remote; GBP 50,000 - 65,000; Full time

Job summary

A leading company is seeking a Lead User Researcher to join their remote-first team based in Salford. This role involves planning and executing user research to enhance digital experiences for customers. The successful candidate will manage a team of researchers and contribute to the development of processes within the User Research function.

Qualifications

• Experience in planning and executing user research.
• Ability to manage and develop user researchers.

Responsibilities

• Plan, design, and execute user research activities.
• Manage and support a team of user researchers.
• Educate colleagues on the importance of user research.

Skills

User Research

Collaboration

Team Management

Job description

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User Researcher
Remote first – with Media City, Salford Quays as your base

Permanent
Full time, 37.5 hours per week

Up to £65k dependent on experience

We consider all types of flexibility wherever possible, including locations, hours and working patterns.

About the role.

You’ll sit alongside a passionate and talented multi-disciplinary experience design team, made up of user researchers, product designers, content designers and design operations, who are focused on creating the best digital experiences for Bupa’s customers in the UK.

As a Lead User Researcher, you will plan, design, and execute research activities with users that help teams get a deep understanding of the people that use Bupa's products and services. This research will help to inform proposition, service, content, and interaction design so that our products and services meet the needs of our users and are truly customer centric.

You will also manage, support and develop senior/mid-weight user researchers across a number of squads. You will play a critical role in both guiding research direction, building relationships and nurturing a strong collaborative team culture.

As a function quickly growing in maturity, you will support the User Research team in developing ways of working, establishing new processes and educating others about the power of User Research.

What will you be doing?

• You will be working alongside a multidisciplinary team of researchers, UX designers, visual designers and content designers to help design experiences for all areas of the business.
• You will be responsible for planning and carrying out user research activities for and with the rest of the team – owning the process end to end and empowering colleagues to get involved.
• You’ll be working as an embedded researcher across a number of squads in one area, ensuring that all research work in the area meet high standards.
• Spotting opportunities for research to support in the design process, educating colleagues and stakeholders about what we do and how we can support.
• You’ll be contributing to the growth of a team that’s establishing itself and growing in maturity – helping to improve and set up processes and ways of working.
• You’ll be deepening our knowledge of our customers and helping to champion their needs so we can serve them better.
• You will be line managing, developing and supporting senior/mid-weight user researchers