UX Research & Engagement Specialist

Adecco; Warwick; On-site; GBP 77,000 - 111,000; Part time

Job summary

Pontoon is seeking a User Experience Specialist to support a Single Front Door pilot with a leading utilities organisation. This 3-month contract in Warwick focuses on user research, stakeholder engagement, and service design to improve adoption and service delivery.

You will design and run interviews and workshops, map end-to-end journeys, and synthesize insights into actionable recommendations for delivery teams, collaborating closely with the User Workstream Lead.

Qualifications

• Demonstrable experience in user research, service design, or related fields.
• Proven ability to engage stakeholders at all levels, from senior leaders to front-line users.
• Strong skills in interviewing, workshops, and surveys.

Responsibilities

• Develop and maintain a stakeholder engagement plan for a diverse cohort of users.
• Plan and facilitate interviews, workshops, and feedback sessions.
• Coordinate participation and maintain clear records of feedback and actions.
• Design and deliver user research aligned with pilot objectives.
• Map end-to-end user journeys and document pain points and opportunities.
• Analyse findings and present recommendations to the User Workstream Lead.

Skills

User research

Service design

Stakeholder engagement

Interviewing

Workshops facilitation

Communication skills

Organisation

Journey mapping tools

Job description

Pontoon is seeking a User Experience Specialist to support a Single Front Door pilot with a leading utilities organisation. This 3-month contract in Warwick focuses on user research, stakeholder engagement, and service design to improve adoption and service delivery.

You will design and run interviews and workshops, map end-to-end journeys, and synthesize insights into actionable recommendations for delivery teams, collaborating closely with the User Workstream Lead.