Senior UX Researcher: AI-Driven Customer Journeys

Pontoon Solutions; Bolton; On-site; GBP 70,000 - 90,000; Full time

Job summary

Pontoon Solutions is supporting a client in the financial services sector by recruiting a Senior UX Researcher to help shape AI-driven operational experiences as part of a large transformation programme.

You will plan and execute end-to-end UX research, conducting qualitative and quantitative studies within a multidisciplinary lab of around 90 colleagues, collaborating with Service Designers, UX Designers and Product Owners.

Qualifications

• Proven experience in UX Research, preferably within an enterprise environment.
• Strong quantitative and qualitative research capabilities.
• Exceptional communication skills with a knack for stakeholder management.
• Demonstrated business acumen and the ability to operate autonomously within complex environments.

Responsibilities

• Plan and execute end-to-end UX research strategies.
• Conduct qualitative and quantitative studies to gather valuable insights.
• Lead usability testing initiatives using Maze.
• Develop surveys utilising Qualtrics to enhance user experience.
• Collaborate closely with Service Designers, UX Designers, and Product teams.
• Influence key decisions through evidence-based insights to drive user-centric innovations.

Skills

UX Research

Quantitative research

Qualitative research

Stakeholder management

Autonomy

Tools

Maze

Qualtrics

Job description

Pontoon Solutions is supporting a client in the financial services sector by recruiting a Senior UX Researcher to help shape AI-driven operational experiences as part of a large transformation programme.

You will plan and execute end-to-end UX research, conducting qualitative and quantitative studies within a multidisciplinary lab of around 90 colleagues, collaborating with Service Designers, UX Designers and Product Owners.