UX Research Associate

Royal Ballet and Opera; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

The Royal Ballet and Opera seeks a UX Research Associate to join the Analytics and Insight Team. You will plan, run and analyse user research across our digital products to understand user motivations and behaviours in a busy theatre and public space.

You will choose appropriate research tools and methods, collaborate with cross-functional teams, and advocate for user research to drive design thinking, accessibility and continuous improvement in an agile, fast-paced environment.

Qualifications

• Understanding of qualitative and quantitative research methods.
• Experience facilitating user research.
• Experience analysing outcomes and data to produce actionable findings.
• Ability to deliver high-quality work to deadlines and to required standards.
• Ability to challenge current practice where data supports change.

Responsibilities

• Plan, run and analyse user research activities across digital products.
• Support design, development and accessibility of digital services.
• Collaborate with teams across the business to inspire design thinking.
• Advocate for user research to stakeholders in an agile, fast-paced environment.

Skills

Qualitative research

Quantitative research

Facilitation

Data analysis

Stakeholder advocacy

Education

HCI/Usability degree

Job description

We are seeking to recruit a UX Research Associate to join our Analytics and Insight Team. The postholder will work across the portfolio of RBO digital products to plan, run, and analyse user research activities to help us better understand user motivations and behaviours. Your findings will support the design, development, accessibility and continuous improvement of digital services in the wider context of a busy theatre and public space. In this post, you will be required to choose appropriate research tools and methods to suit different questions and collaborate with teams across the business to inspire design thinking and customer empathy in an agile, fast-paced, iterative environment.

The successful candidate will be a strong team player, with excellent interpersonal skills and the ability to advocate for user research to stakeholders. With an inquisitive mind and the desire to understand user needs, they will be focused on how we can best improve the user’s experience. They will be able to demonstrate:

• An understanding of qualitative and quantitative research methods, appreciating their limitations and when to apply them appropriately
• Some experience facilitating and running research, in a digital, marketing, academic or other capacity
• Experience analysing outcomes and data to produce actionable findings
• Good track record in delivering accurate, high-quality work to deadlines and to required standards
• Some experience challenging current practice where data from user research supports the need for change

A relevant qualification or equivalent in HCI/Usability/Cognitive Psychology/Analytics or related field, or sufficient experience in order to be able to validate the tools and methodologies for each assignment will be highly regarded so please ensure you reference this in your application.

Please note, the skills we are looking for in this role may also be equivalent to: UX/CX Designer, UX/CX Analyst, User experience researcher, Product researcher or Insights analyst in other organisations.