UX Manager - National/Hybrid

Royal Mail Group; Greater London; Hybrid; GBP 44,000 - 53,000; Full time

Job summary

A leading postal service provider in the UK is seeking an experienced UX Manager to improve user experience across digital platforms. This role involves collaboration with UX teams, conducting user research, and creating design prototypes. Candidates should have at least three years of relevant experience and a strong understanding of user-centred design principles. The position offers a competitive salary and various employee benefits including a bonus structure and supportive family policies.

Benefits

10% annual bonus potential

25 days annual leave plus bank holidays

Company pension scheme

Family friendly support

Discounts and offers

Supportive and generous company sick pay

24/7 wellbeing services

Qualifications

• Minimum of three years’ experience in a similar UX and design-focused role.
• Solid understanding of UX principles and user-centred design.
• Hands-on experience with design tools such as Figma.

Responsibilities

• Collaborate with senior UX and product teams to enhance key customer journeys.
• Lead and execute user research, including usability testing.
• Create low-to-high fidelity prototypes using design tools.

Job description

Job reference 326374

UX Manager - National/Hybrid
£52,513

Salary and benefits

10% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Royal Mail Farringdon

About the role

An exciting opportunity has arisen to join Royal Mail as a UX Manager. In this position you’ll support the continuous improvement of user experience across all Royal Mail digital platforms. This role helps shape user‑friendly and effective journeys using modern UX tools and methodologies.

Key responsibilities

• Collaborate with senior UX and product teams to enhance key customer journeys across Royal Mail App, Shop and Website
• Lead and execute user research, including usability testing, surveys, and interviews
• Translate research insights into actionable design recommendations
• Create low‑to‑high fidelity prototypes and interaction designs using Figma
• Support the development and refinement of wireframes, mock‑ups and user flows
• Help maintain and contribute to Royal Mail’s evolving design system
• Work cross‑functionally with developers, marketing teams and stakeholders to ensure UX continuity
• Monitor digital performance and customer feedback to identify UX opportunities
• Help establish a multivariate testing programme across platforms to embed a test‑and‑learn approach to UX changes

About you

• A minimum of three years’ experience working in a similar UX and design‑focused role
• Solid understanding of UX principles, user‑centred design, and accessibility best practices
• Hands‑on experience with design tools such as Figma
• Experience in conducting and synthesizing qualitative and quantitative user research
• Clear communicator with a collaborative mindset
• Familiarity with Adobe Analytics and Adobe Target
• Desirable: Exposure to working in ecommerce, logistics, or complex service‑based industries
• Desirable: Detail‑oriented and passionate about improving user experiences
• Desirable: Empathetic, curious, and data‑informed in your design thinking
• Desirable: Comfortable handling multiple projects simultaneously

Next steps

The next stage of the selection process will be a face‑to‑face or virtual interview consisting of competency based and role specific questions.

Extra benefits

Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave
Discounts and offers – there are more than 800 offers to help you save on groceries, days out, holidays and your household bills*.
Supportive and generous company sick pay
Your Wellbeing – you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees

Trust

Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We recognise that candidates may not meet all the criteria for the role.

We understand that the candidate may not meet all the criteria for the role. If your experience is different, but you have relevant skills we would love to hear from you.

Inclusion and diversity

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

Accessibility and support

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

Armed Forces

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex‑Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

More information

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing date

Closing Date: 4th December 2025. Please note, this advert may close early if the appropriate number of applications has been reached.

Recruitment tags

#LI-Hybrid #LI-POST #LIMRT #RMG