UX Designer – Conversational AI Experience

EA Change Ltd; Greater London; Presencial; GBP 101 000 - 111 000; Tempo integral

Resumo da oferta

EA Change Ltd in London is seeking an experienced UX Designer to lead the conversational experience and AI integration within a financial services app. You will shape how users interact with AI-powered services, designing end-to-end flows and novel interactions for mobile and web.

This contract role is London-based with two days onsite per week, paying up to £575 per day inside IR35. You’ll collaborate with product, engineering and research teams to turn ambiguity into meaningful, usable

Qualificações

• Proven ability to define how systems work end-to-end, not just individual screens.
• Strong systems thinking and translating complex challenges into actionable solutions.
• Ability to work autonomously, scope own work, manage shifting priorities.
• Excellent user research, synthesis and stakeholder engagement skills.
• Experience creating interactions and digital experiences in evolving problem spaces.
• Curiosity about AI, conversational interfaces, agentic AI and voice tech.

Responsabilidades

• Designing the future of conversational UX for AI-powered customer experiences.
• Shaping end-to-end experiences by connecting backend capabilities with user interfaces.
• Exploring emerging technologies like generative AI and voice in digital interactions.
• Solving complex problems by bringing structure to ambiguity and guiding product direction.
• Improving the wider app experience by auditing experiences and ensuring consistency.
• Driving discovery and innovation using research and customer insights.
• Working collaboratively with product, engineering, research and design teams.

Conhecimentos

Systems thinking

End-to-end design

Autonomy

User research

Stakeholder engagement

AI & conversational interfaces

Descrição da oferta de emprego

EA Change Ltd in London is seeking an experienced UX Designer to lead the conversational experience and AI integration within a financial services app. You will shape how users interact with AI-powered services, designing end-to-end flows and novel interactions for mobile and web.

This contract role is London-based with two days onsite per week, paying up to £575 per day inside IR35. You’ll collaborate with product, engineering and research teams to turn ambiguity into meaningful, usable