UX Designer (5 - Month FTC)

CloserStill Media; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

CloserStill Media is seeking a UX Designer to enhance the delegate and client experience across their tools and applications in Greater London. The ideal candidate will define and design cohesive user experiences, improving clarity and connection across platforms.

The role includes leading UX initiatives, conducting user research, and collaborating with various teams to foster an inclusive environment. Excellent design and communication skills are essential.

Qualifications

• Experience in UX design across various platforms.
• Strong ability to conduct user research and usability testing.
• Proficient in creating wireframes and prototypes.

Responsibilities

• Define and design the end‑to‑end delegate and visitor experience.
• Create cohesive UX across multiple products.
• Lead UX thinking to simplify registration flows.

Skills

UX design

User research

Prototyping

Customer journey mapping

Accessibility design

Job description

THE ROLE

We’re looking for a UX Designer to shape and own the end-to-end delegate, client (exhibitor/sponsor), and internal customer experience across CloserStill’s ecosystem of tools, technologies, and applications.

This role focuses on designing a unified, human‑centred journey, from the first touchpoint through to post‑event engagement, ensuring experiences feel simple, personalised, and connected across all platforms.

You will work across registration, event apps, websites, onsite technologies, and internal platforms to remove friction, improve clarity, and foster meaningful human connections at scale.

Key responsibilities

• Defining and designing the end‑to‑end delegate and visitor experience across the digital ecosystem
• Creating cohesive and consistent UX across multiple products and touchpoints
• Leading UX thinking to simplify registration flows and improve conversion
• Designing personalisation strategies to enhance relevance for different audience groups
• Mapping customer journeys and service blueprints to identify pain points and opportunities
• Creating high‑fidelity prototypes to validate concepts and communicate design intent
• Translating user needs, business goals, and technical constraints into intuitive experiences
• Collaborating with Product, Technology, Marketing, Operations, and Event teams
• Conducting user research, usability testing, and feedback sessions
• Producing wireframes, prototypes, and user flows to clearly communicate solutions
• Championing accessibility, inclusive design, and UX best practices
• Supporting the evolution of design systems and standards for scalability and consistency

Nice to have

• Experience in events, marketplaces, SaaS, or large‑scale consumer platforms
• Familiarity with CRM systems, registration platforms, event apps, or identity management

DIVERSITY AND INCLUSION

CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation.

We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.

We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, don't hesitate to get in touch with our HR team at [e-mail].

Other information

CloserStill Media reserves the right to request a DBS or credit check should the role require it.

CSM do not usually offer sponsorship for this role.