Utility Billing Assistant Salisbury Property Management

Fexco Property Services; Salisbury; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Company pension scheme

25 days annual leave

Long service awards

Birthday bonus day

Cycle to Work scheme

Eyecare vouchers

Job summary

Fexco Property Services, based in Salisbury, seeks a Utilities Billing Assistant to join the Head Office. You will assist with full billing processes for properties under management, including heating, electricity and EV charging billing, while coordinating with residents and contractors.

The role requires admin experience, strong Excel skills, and a proactive, detail-oriented approach in a hybrid office setting in Salisbury.

Qualifications

• Minimum 12 months experience within administration.
• Proficient with Microsoft Excel.
• Experience with high-volume data management and transaction analysis (billing).
• Excellent communication skills, both verbal and written.

Responsibilities

• Assist with full billing processes for multiple properties.
• Review and authenticate resident meter readings and estimate reads where needed.
• Manage repair/replacement of heat meters and liaise with residents and contractors.
• Administer registration of heat networks for compliance and assist in regulatory reporting.
• Provide cover for all aspects of utility billing (heating, hot water, electricity, water, EV charging).
• Handle Utilities inbox queries and external/internal communications.

Skills

Admin experience

Excel

Billing

Customer service

Data entry

Tools

QUBE

Propman

Job description

Location:Salisbury (Hybrid – Monday & Wednesday office based)

Company:Fexco Property Services

Type of Employment:Full Time, Permanent

About thisRole:

We have an exciting opportunity for a Utilities Billing Assistant to join our Fexco Property Services brand based within our Head Office in the City Centre of Salisbury. As part of the Client Accounting teams, your role will be to assist with the full billing processes and controls for multiple properties under our management, and to meet our clients (both internal and external) expectations.

• Report to the Utilities Billing Manager on the completion of tasks within set deadlines.
• Manage and monitor the repair/replacement of heat meters, liase directly with residents, make appointments and organise contractors.
• Review and authenticate resident meter readings, estimating reads where necessary.
• Administer the registration of heat networks for compliance and assist in regulatory reporting.
• Provide cover for all aspects of utility billing to customers, including but not limited to; heating/hot water, electricity, water and electric vehicle (EV) charging billing.
• Assist with the Utilities in-box, responding to internal and external queries.
• Communicate with internal and external parties on metering and billing queries and assisting to collate and provide information required.
• Other ad-hoc tasks and projects as may be required.
• Minimum 12 months experience within administration.
• Positive and proactive attitude, highly engaged and self-motivated.
• Strong attention to detail and high level of accuracy.
• Minimum intermediate level proficiency with Microsoft Excel.
• Excellent communication skills, both verbal and written.
• A confident and assured telephone manner.
• Exceptional organisational skills and ability to work to deadlines.
• An effective and proactive team member and wider team player.

Bonus Skills:

• Experience of high-volume data management and transaction analysis.
• Previous billing experience.
• Previous utility experience.
• Previous experience working with external Clients and Customers.
• Experience of using property management software, such as QUBE or Propman.
• Desire to learn and grow in the role.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

BACK TO CAREERS

Being an employee of Fexco Property Services means being part of one of the fastest-growing property services groups in the UK, with opportunities for personal and professional growth across our companies.

Our staff are trained in all aspects of property management, based on both good practice and current legislation. We actively promote and assist our teams in further training, apprenticeships, qualifications and have a strong ethos of promotion from within.

We provide competitive salaries, a benefits package, and a supportive, friendly working environment for our staff.

Competitive

Introducing the Fexco Property Services Group

The Group currently consists of multiple property management brands, delivering property management services to over 100,000 homes across England and Wales. Our colleagues work on customer and client facing roles, as well as many other varied roles and skillsets, in a diverse, growing, and dynamic organisation and sector. We operate from multiple office locations throughout the UK, and we are part of the multi-national Fexco group, with products and services spanning multiple sectors and geographies internationally. For further information, please view our website:www.fexcopropertyservices.co.uk/

Hours

37.5

Company pension scheme25 days annual leave entitlement (increasing with service)Annual leave carry overLong service awardsHoliday purchase / sell schemeBirthday bonus dayChristmas shutdownWedding / civil partnership bonus dayRecruitment referral bonusNew business bonusWider Wallet discountsRecognition programmeGood Egg awardInternal career opportunitiesHealthcare cash planCycle to Work schemeEyecare vouchersFlu vaccine vouchersMental Health First AidersEmployee Assistance Programme (EAP)Wellbeing appsFlexible / hybrid workingESG initiativesCharitable supportSocial committeeVolunteering dayLearning & developmentFinancial training supportProfessional subscriptions