Utility Billing Assistant

Fexco Property Services

Salisbury

Hybrid

GBP 22,000 - 28,000

Full time

2 hours ago

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Benefits offered by this job

Company pension scheme

25 days annual leave entitlement

Annual leave carry over

Long service awards

Holiday purchase / sell scheme

Birthday bonus day

Christmas shutdown

Recruitment referral bonus

New business bonus

Wider Wallet discounts

Recognition programme

Good Egg award

Internal career opportunities

Healthcare cash plan

Cycle to Work scheme

Eyecare vouchers

Flu vaccine vouchers

Mental Health First Aiders

Employee Assistance Programme (EAP)

Wellbeing apps

Flexible / hybrid working

ESG initiatives

Charitable support

Social committee

Volunteering day

Learning & development

Financial training support

Professional subscriptions

Job summary

Fexco Property Services in Salisbury is seeking a Utilities Billing Assistant to join our Head Office team and drive accurate billing for multiple properties under our management.

You will report to the Utilities Billing Manager, verify meter readings, arrange repair appointments, liaise with residents and contractors, and support regulatory reporting with attention to detail. Excellent communication, strong numeracy and at least 12 months of administration experience are essential.

Qualifications

Minimum 12 months experience within administration.
Excellent communication skills, both verbal and written.
Strong attention to detail and high level of accuracy.
An effective and proactive team member and wider team player.
Intermediate level proficiency with Microsoft Excel.
Confident and assured telephone manner.
Exceptional organisational skills and ability to work to deadlines.

Responsibilities

Report to the Utilities Billing Manager on task deadlines.
Manage and monitor repair/replacement of heat meters and liaise with residents and contractors.
Review and authenticate resident meter readings; estimate reads when necessary.
Administer registration of heat networks for compliance and assist regulatory reporting.
Provide cover for utilities billing including heating, hot water, electricity, water and EV charging.
Assist with Utilities inbox; respond to internal and external queries.
Coordinate with internal/external parties on metering and billing queries.
Undertake ad-hoc tasks and projects as required.

Skills

Excel

Communication

Attention to detail

Organisational skills

Team player

Telephone manner

Tools

QUBE

Propman

Job description

Location: Salisbury (Hybrid – Monday & Wednesday office based)

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About thisRole:

We have an exciting opportunity for a Utilities Billing Assistant to join our Fexco Property Services brand based within our Head Office in the City Centre of Salisbury. As part of the Client Accounting teams, your role will be to assist with the full billing processes and controls for multiple properties under our management, and to meet our clients (both internal and external) expectations.

Report to the Utilities Billing Manager on the completion of tasks within set deadlines.
Manage and monitor the repair/replacement of heat meters, liase directly with residents, make appointments and organise contractors.
Review and authenticate resident meter readings, estimating reads where necessary.
Administer the registration of heat networks for compliance and assist in regulatory reporting.
Provide cover for all aspects of utility billing to customers, including but not limited to; heating/hot water, electricity, water and electric vehicle (EV) charging billing.
Assist with the Utilities in-box, responding to internal and external queries.
Communicate with internal and external parties on metering and billing queries and assisting to collate and provide information required.
Other ad-hoc tasks and projects as may be required.
Minimum 12 months experience within administration.
Positive and proactive attitude, highly engaged and self-motivated.
Strong attention to detail and high level of accuracy.
Minimum intermediate level proficiency with Microsoft Excel.
Excellent communication skills, both verbal and written.
A confident and assured telephone manner.
Exceptional organisational skills and ability to work to deadlines.
An effective and proactive team member and wider team player.

Bonus Skills:

Experience of high-volume data management and transaction analysis.
Previous billing experience.
Previous utility experience.
Previous experience working with external Clients and Customers.
Experience of using property management software, such as QUBE or Propman.
Desire to learn and grow in the role.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

BACK TO CAREERS

Being an employee of Fexco Property Services means being part of one of the fastest-growing property services groups in the UK, with opportunities for personal and professional growth across our companies.

Our staff are trained in all aspects of property management, based on both good practice and current legislation.

We actively promote and assist our teams in further training, apprenticeships, qualifications and have a strong ethos of promotion from within.

We provide competitive salaries, a benefits package, and a supportive, friendly working environment for our staff.

Introducing the Fexco Property Services Group

The Group currently consists of multiple property management brands, delivering property management services to over 100,000 homes across England and Wales. Our colleagues work on customer and client facing roles, as well as many other varied roles and skillsets, in a diverse, growing, and dynamic organisation and sector. We operate from multiple office locations throughout the UK, and we are part of the multi-national Fexco group, with products and services spanning multiple sectors and geographies internationally. For further information, please view our website:www.fexcopropertyservices.co.uk/

Hours

37.5