Client Accounts Recoveries Coordinator

Fexco Property Services; Salisbury; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Company pension scheme

25 days annual leave

Hybrid working

Job summary

Fexco Property Services is seeking a Client Accounts Recoveries Coordinator in Salisbury. Hybrid working available after training, handling multi-brand debt recovery, cash collection, and client liaison to improve cash flow.

You will resolve payment queries, maintain accurate debtor records, and support reports for recovery performance. A strong focus on communication, negotiation, and attention to detail is essential.

Qualifications

• Experience in Accounts Receivable, Credit Control, Debt Recovery, or customer account management.
• Ability to contact clients via telephone, email and written correspondence to secure payments.
• Familiarity with finance systems and data recording practices.

Responsibilities

• Manage client accounts and drive timely collection of outstanding debt across multiple brands.
• Resolve payment queries and discrepancies; reconcile accounts and maintain documentation.
• Monitor aged debt, prioritise collection activities and escalate high-risk cases as needed.
• Collaborate with internal teams and external agencies to achieve recovery targets.
• Prepare debtor reports and support month-end close and performance reviews.

Skills

Strong communication

Negotiation skills

Attention to detail

Time management

Customer service orientation

Multitasking

Tools

Microsoft Excel

Office 365

Job description

Job Title: Client Accounts Recoveries Coordinator

Location:Salisbury (Hybrid once trained)

Company:Fexco Property Services

Type of Employment:Full Time, Permanent

About this Role

The Client Accounts Recoveries Coordinator is responsible for supporting the effective recovery of outstanding client debt across multiple client accounts and brands. The role focuses on maintaining accurate debtor records, carrying out collection activities, resolving payment queries, and ensuring timely cash collection in line with business objectives.

Working closely with the Recoveries Assistant Manager, Recoveries Manager, Operational Teams, and Clients, the Coordinator plays a key role in reducing aged debt, improving cash flow, and supporting the overall performance of the Client Accounts Recoveries function.

Debt Recovery & Collections

• Managing client accounts for Multi Brands within the Group, ensuring timely collection of outstanding debt.
• Contact clients via telephone, email, and written correspondence to secure payment of overdue balances.
• Follow established collection procedures and escalation processes.
• Monitor debtor accounts and proactively identify overdue balances requiring action.
• Negotiate payment arrangements within agreed authority levels.
• Ensure all collection activity is accurately recorded within finance systems.
• Work with Debt Collection Agencies and Law Firms to bring Debt Collection to suitable outcomes.

Account Management

• Investigate and resolve payment queries, disputes, and account discrepancies.
• Work with internal teams to resolve issues preventing payment.
• Maintain accurate client account records and supporting documentation.
• Reconcile client accounts and ensure balances are regularly reviewed for accuracy.
• Escalate unresolved disputes and high-risk accounts as appropriate.

Cash Collection & Aged Debt Management

• Support the achievement of cash collection and aged debt reduction targets.
• Review aged debt reports and prioritise collection activities accordingly.
• Monitor payment commitments and follow up on broken promises to pay.
• Assist in identifying accounts requiring escalation to legal recovery or external collection agencies.
• Support bad debt reviews and recovery recommendations.

Stakeholder Management

• Build positive working relationships with clients and internal stakeholders.
• Liaise with Operations, Client Services, and Finance teams to resolve outstanding account issues.
• Provide excellent customer service whilst maintaining a professional approach to debt recovery.
• Support operational teams with debt-related queries and account information.

Administration & Reporting

• Maintain accurate records of all collection activities and client communications.
• Prepare debtor reports and account summaries as required.
• Assist with reporting on aged debt, collections performance, and recovery activity.
• Support month-end activities relating to accounts receivable and debt recovery.
• Ensure documentation is retained in accordance with company procedures.

Controls & Compliance

• Adhere to company policies, procedures, and relevant legislation relating to debt recovery.
• Ensure confidentiality and data protection requirements are maintained at all times.
• Support audit requirements by maintaining complete and accurate records.
• Identify potential risks or issues relating to debtor accounts and elevate appropriately.
• Support initiatives aimed at improving collection performance and reducing aged debt.
• Identify opportunities to streamline processes and improve efficiency.
• Participate in training and development activities to enhance knowledge and skills.
• Contribute ideas to improve customer experience and recovery outcomes.
• A strong Passion for Collecting Debt
• Experience within Accounts Receivable, Credit Control, Debt Recovery, or a customer account management environment.
• Strong communication and negotiation skills.
• Good organisational and time management abilities.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines.
• Competent Microsoft Excel and Microsoft Office skills.
• Excellent customer service and relationship management skills.

Bonus Skills

• Experience within healthcare, recruitment, professional services, or outsourced business services.
• Experience using finance, ERP, or collections systems.
• Knowledge of debt recovery processes and aged debt management.
• AAT studies or equivalent finance experience.
• Attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Strong organisational and prioritisation skills.
• Customer-focused approach.
• Problem-solving and investigative skills.
• Ability to work independently and as part of a team.
• Resilient and confident when handling difficult conversations.
• Results-oriented with a focus on cash collection.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

BACK TO CAREERS

Being an employee of Fexco Property Services means being part of one of the fastest-growing property services groups in the UK, with opportunities for personal and professional growth across our companies.

Our staff are trained in all aspects of property management, based on both good practice and current legislation. We actively promote and assist our teams in further training, apprenticeships, qualifications and have a strong ethos of promotion from within. We provide competitive salaries, a benefits package, and a supportive, friendly working environment for our staff.

Introducing the Fexco Property Services Group

The Group currently consists of multiple property management brands, delivering property management services to over 100,000 homes across England and Wales. Our colleagues work on customer and client facing roles, as well as many other varied roles and skillsets, in a diverse, growing, and dynamic organisation and sector. We operate from multiple office locations throughout the UK, and we are part of the multi-national Fexco group, with products and services spanning multiple sectors and geographies internationally. For further information, please view our website:www.fexcopropertyservices.co.uk/

Competitive

Hours

37.5

Company pension scheme25 days annual leave entitlement (increasing with service)Annual leave carry overLong service awardsHoliday purchase / sell schemeBirthday bonus dayChristmas shutdownWedding / civil partnership bonus dayRecruitment referral bonusNew business bonusWider Wallet discountsRecognition programmeGood Egg awardInternal career opportunitiesHealthcare cash planCycle to Work schemeEyecare vouchersFlu vaccine vouchersMental Health First AidersEmployee Assistance Programme (EAP)Wellbeing appsFlexible / hybrid workingESG initiativesCharitable supportSocial committeeVolunteering dayLearning & developmentFinancial training supportProfessional subscriptions