Utilities Coordinator

Go Traffic Management Limited; St. Austell; Remote; GBP 26,000 - 31,000; Full time

Job summary

Network Plus is seeking an Utilities Coordinator in St Austell to manage jeopardy reporting across Streetworks operations and ensure compliance with contractual obligations and SLAs. The role involves coordinating with operational teams to minimise delays and improve performance.

You will open/close permits, run daily reports, and maintain accurate data in the works management system while ensuring timely escalation of issues. Permanent role with a competitive package.

Qualifications

• Streetworks experience and understanding of relevant statutory requirements.
• Desirable utilities sector experience.
• Strong written and verbal communication.
• Organised and able to meet deadlines.
• Detailed understanding of operational activity.
• Excellent planning and organisational skills.
• Good working knowledge of Microsoft Office.
• Ability to communicate effectively under pressure.

Responsibilities

• Open and close Streetworks permits per SLA requirements.
• Follow established processes and use the works management system.
• Run and circulate daily jeopardy reports.
• Coordinate daily calls with operational teams to meet SLA.
• Maintain timely information in works management systems and escalate issues.
• Monitor outstanding issues through to resolution.
• Take ownership of Streetworks performance and drive continual improvement.

Skills

Streetworks experience

Communication skills

Planning and organisation

Organised and deadline-driven

MS Office

Tools

Microsoft Office

Job description

Utilities Coordinator

Department: National Grid

Employment Type: Permanent

Location: St Austell

Compensation: £28,600 / year

Description

As a Jeopardy Coordinator, you will manage and maintain jeopardy reporting across Streetworks operations, ensuring risks to programme delivery, compliance, customer commitments and contractual obligations are identified, monitored and escalated appropriately.

You will provide accurate reporting, proactive risk management and clear communication with operational teams, helping to minimise delays and improve performance against key business targets and service level agreements (SLAs).

Key Responsibilities

• Open and close Streetworks permits in line with permit conditions and SLA requirements.
• Follow established processes and work effectively within the works management system.
• Run and circulate daily jeopardy reports.
• Coordinate daily calls with operational teams to ensure SLA requirements are met.
• Maintain timely and accurate information in works management systems, ensuring issues are recorded and escalated.
• Monitor and follow up outstanding issues through to resolution.
• Take ownership of Streetworks performance and drive continual improvement with operational teams.

Experience and Qualifications

• Streetworks experience and a sound understanding of relevant statutory requirements.
• Utilities sector experience, although this is desirable rather than essential.
• Strong written and verbal communication skills.
• The ability to work in an organised manner and meet important deadlines.
• A detailed understanding of operational activity.
• Excellent planning and organisational skills.
• A good working knowledge of Microsoft Office applications.
• The ability to communicate effective and remain composed under pressure.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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