UTC Clinical and Operations Manager

Faversham Medical Practice; Ospringe; Hybrid; GBP 58,000 - 65,000; Full time

Benefits offered by this job

Unsocial hours pay

Prescribing premium

Job summary

Faversham Medical Practice is seeking an Urgent Treatment Centre Clinical and Operations Manager to lead our UTC team. The role covers clinical and operational leadership, governance, and development of services at the UTC base in Faversham.

The successful candidate will oversee safe patient care, implement audits, manage staffing rosters and liaise with GPs and management to deliver strategic priorities. An independent prescribing qualification is beneficial but not essential.

Qualifications

• Experience in urgent care management and leadership.
• Experience with audits and clinical governance.
• Knowledge of prescribing and PGD processes.

Responsibilities

• Lead clinical and operational delivery of UTC services.
• Manage UTC rota and staffing.
• Represent the UTC at meetings and ensure quality and safety.
• Oversee audits and incident reviews.

Skills

Management experience

HR processes

IT skills

Independent prescribing (IP) training

CQC knowledge

Education

NMC/HCPC/GPHC Registration

Masters degree in advanced clinical practice or working towards

Tools

EMIS clinical system

Microsoft Office

Job description

Urgent TreatmentCentre - Clinical and Operations Manager (Salary £57,528 - £64,750* basicsalary + 4% additional for Lead Role & Prescribing premium)

We are looking for the lead for ourfriendly and supportive team at Faversham Urgent Treatment Centre. Thesuccessful candidate will be responsible for the smooth running and futuredevelopment of our thriving UTC service.

The UTC has access to X-ray and point ofcare testing. The UTC team has 13 practitioners, supported by GPs and HCAs.

The UTC is open 7 days a week 8am to8pm. This position requires working some Bank Holidays, regular Saturdays andSundays, evenings and other cover when needed.

An independent prescribingqualification would be beneficial but is not essential.

Staff working out of hours will receive an unsocial hours addition. This is paidat additional 30% rate for working on a Saturday and additional 60% rate forworking on a Sunday or Bank Holiday, during contracted hours.

We also give a prescribingpremium of £3,000 gross per annum to FTE UCPs that have successfully passedthe prescribing qualification and have become independent prescribers, payableover 12 months. This is pro-rata for part-timeUCPs.

A standard Disclosure and BarringService check will be carried out as part of our recruitmentprocedures and also regularly during employment. The responsibility for payment of this lieswith the Practice.

Main duties of the job

The post holder will beresponsible for ensuring the delivery of safe and effective clinical care tothe UTC patients and the practice population.

This will be achieved byproviding clinical and managerial leadership to the Urgent Care Practitionersand other staff involved in clinical care within the Urgent Treatment Centreand practice.

The post holder will workclosely with the GPs and management team to deliver the practice priorities.

The post holder will representFaversham Medical Group at various fora including, UTC clinical & networkmeetings as necessary.

About us

Faversham Medical Group consists of 2 GP surgeries;Faversham Medical Practice and Newton Place Surgery. We also run an UrgentTreatment Centre based at Faversham Health Centre.

We are a friendly and supportive team.

Faversham is a beautiful, historic market town. It is closeto the vibrant city of Canterbury; just 60 miles from London and yet withineasy reach of attractive coastline areas and beaches.

Job responsibilities

The post holder will beresponsible for ensuring the delivery of safe and effective clinical care tothe UTC patients and the practice population.

This will be achieved byproviding clinical and managerial leadership to the Urgent Care Practitionersand other staff involved in clinical care within the Urgent Treatment Centreand practice.

The post holder will workclosely with the GPs and management team to deliver the practice priorities.

The post holder will representFaversham Medical Group at various fora including, UTC clinical & networkmeetings as necessary.

Clinical;

Overseesafe and effective delivery of clinical careLead onand undertake relevant audits, including prescribing and PGD audits

Lead onand undertake relevant audits, including prescribing and PGD audits

Lead andparticipate in reviews of clinical safety and significant incidents issues

Manageimplementation of any changes recommended from incident reviews andlearning events

Manage andparticipate in continuous clinical improvement initiatives

Participatein vaccination programmes as appropriate/required

Overseethe process of the monitoring of emergency equipment, sharps bins, vaccinefridge and stock

Work withthe Infection Control Lead to ensure all standards are met

Work withthe management team and lead on development of current and new servicesrelevant to the UTC and practice

Data/quality;

Work withthe management/administration team on the recording and attainment of QOFstandards

Work withthe management/administration team on the achievement of Enhanced Servicesrelevant to the Urgent Care Practitioners team

EnsurePatient Group Directives (PGDs) are read, signed and used appropriately

Take partin the development of PGDs as required

Undertakeand lead on prescribing and other clinically relevant audits for theclinical team

Keep up todate with CQC requirements and inform the Urgent Care Practitioners teamof any changes as relevant

Ensure anadequate system of peer review/clinical audit is undertaken within theteam to monitor and maintain clinical standards

Create andsubmit quality and contractual compliance reports required bycommissioners

HumanResources;

ManageUrgent Care Practitioners rota and to maintain adequate staffing levels

Carry outthe Urgent Care Practitioners teams annual appraisals and reviews,including 6 monthly reviews

Review andapprove training requests from the UCP team in collaboration with themanagement team and GP lead for HR

Identifytraining requirements within the Urgent Care Practitioners team

Carry outback to work interviews after episodes of sick leave

Deal with requestsfor annual leave/TOIL/time off for other reasons, authorising or rejectingany requests in line with the Staff Handbook and in discussion with the HRManager as appropriate.

Sign offovertime requests

Deal withchange of hours requests in conjunction with the Business and HR Managers

Carry outexit interviews with the HR Manager

Deal withgeneral day-to-day queries from members of the UTC team

Take partin UCP/UTC meetings

Responsiblefor cross line management when another line manager is absent.

Confidentiality:

In thecourse of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and othermatters. They do so in confidenceand have the right to expect that staff will respect their privacy and actappropriately

In theperformance of the duties outlined in this job description, thepost-holder may have access to confidential information relating topatients and their carers, practice staff and other healthcareworkers. They may also have accessto information relating to the practice as a business organisation. Allsuch information from any source is to be regarded as strictlyconfidential

Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will implement and lead on a fullrange of promotion and management their own and others health and safety andinfection control as defined in the practice Health & Safety policy, thepractice Health & Safety manual, and the practice Infection Control policyand published procedures. This will include (but will not be limited to):

Usingpersonal security systems within the workplace according to practiceguidelines

Awarenessof national standards of infection control and cleanliness and regulatory/ contractual / professional requirements, and good practice guidelines

Responsiblefor the correct and safe management of the specimens process includingcollection, labelling, handling, use of correct and clean containers,storage and transport arrangements

Managementand maintenance of Personal Protective Equipment (PPE) for the practiceincluding provision, ordering, availability and ongoing correct usage bystaff

Responsiblefor hand hygiene across the practice

Ownershipof infection control and clinically based patient care protocols, andimplementation of those protocols across the practice

Activeobservation of current working practices across the practice in relationto infection control, cleanliness and related activities, ensuring thatprocedures are followed and weaknesses / training needs are identified,escalating issues as appropriate

Identifyingthe risks involved in work activities and undertaking such activities in away that manages those risks across clinical and patient process

Makingeffective use of training to update knowledge and skills, and initiate andmanage the training of others across the full range of infection controland patient processes

Monitoringpractice facilities and equipment in relation to infection control,ensuring that provision of hand cleansing facilities, wipes etc aresufficient to ensure a good clinical working environment. Lack offacilities to be escalated as appropriate

Safemanagement of sharps procedures including training, use, storage anddisposal

Usingappropriate infection control procedures, maintaining work areas in atidy, clean and sterile, and safe way, free from hazards. Initiation ofremedial / corrective action where needed or escalation to responsiblemanagement

Activelyidentifying, reporting, and correction of health and safety hazards andinfection hazards immediately when recognised

Keepingown work areas and general / patient areas generally clean, sterile,identifying issues and hazards / risks in relation to other work areaswithin the business, and assuming responsibility in the maintenance ofgeneral standards of cleanliness across the business in consultation(where appropriate) with other sector managers

Undertakingperiodic infection control training (minimum twice annually)

Routinemanagement of own team / team areas, and maintenance of work spacestandards

Wastemanagement including collection, handling, segregation, containermanagement, storage and collection

Spillagecontrol procedures, management and training

Decontaminationcontrol procedures, management and training, and equipment maintenance

Safeguarding:

It is theresponsibility of all staff at Faversham Medical Practice to;

Safeguard and promote the welfare of children andvulnerable adults

Ensure their safeguarding adults and safeguardingchildren training is up to date at thelevel appropriate to their role

Ensure the safeguarding policies and proceduresin place within the Practice are adhered to during employment

Equality and diversity:

The post-holder will support the equality, diversity and rights ofpatients, carers and colleagues, to include:

Acting ina way that recognizes the importance of peoples rights, interpreting themin a way that is consistent with practice procedures and policies, andcurrent legislation

Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues

Behavingin a manner which is welcoming to and of the individual, is non-judgmentaland respects their circumstances, feelings priorities and rights

The post-holder will participate in any training programme implementedby the practice as part of this employment, such training to include:

Participationin an annual individual performance review, including takingresponsibility for maintaining a record of own personal and/orprofessional development

Quality:

The post-holder will strive to maintain quality within the practice, andwill:

Alertother team members to issues of quality and risk

Assess ownperformance and take accountability for own actions, either directly orunder supervision

Contributeto the effectiveness of the team by reflecting on own and team activitiesand making suggestions on ways to improve and enhance the teamsperformance

Some items have been removed or shortened, please consult the full job description attached.

This job descriptionprovides an outline of the main responsibilities associated with the role butis not exhaustive. The range of activities and areas of responsibility willevolve over time. The content of this jobdescription will therefore be subject to regular review and amendment in linewith any resulting change in the need to fulfil and meet the organisationsneeds.

Person Specification

Experience

• Excellent Communication skills written and verbal.
• Excellent organisational and time management skills in urgent care setting.
• Over 6 months experience in a management role.
• Ability to clear workload by the end of each shift.
• Knowledge of & Ability to assist in complex HR processes such as grievance process, disciplinary, dismissal etc.
• Experience in dealing with time off requests.
• Experience in overseeing stock control.

IT Skills

• Very Good IT skills.
• Experience of urgent care or GP practice based clinical system.
• Experience of Microsoft Office software.
• Experience of EMIS clinical system.

Qualities/Attributes

• Ability to demonstrate enthusiasm to develop own and surrounding teams clinical skills.
• An understanding, acceptance and adherence to the need for strict confidentiality, ensuring this is followed by all staff working in the UTC.
• Ability to use own judgement, resourcefulness and common sense.
• Ability to work without direct supervision and determine own workload priorities.
• Ability to work as part of an integrated multi-skilled team.
• Pleasant and articulate.
• Ability to work under pressure.
• Ability to work in a changing environment.
• Ability to use own initiative.
• Empathetic and caring approach to patients.
• Suitability for working with children.
• Ability and skills to manage and motivating staff
• Experience in developing and implementing new services
• Experience of working with external organisations

Other

• Willingness and ability to work weekends and bank holidays.
• Full driving licence.
• Flexibility of working hours/ability to help cover shifts.

Qualifications

• NMC/HCPC/GPHC Registration.
• A demonstrable commitment to professional development.
• Educated to masters degree level in advanced clinical practice or working towards.
• Independent prescriber.
• Ability to plaster.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£57,528 to £64,750 a yearPlus 4% allowance for lead role and Prescribing Premium