Usher

Theatre Royal Plymouth New; Plymouth; On-site; GBP 14,000 - 17,000; Part time

Job summary

Theatre Royal Plymouth welcomes experienced Ushers to join our Visitor Experience team. You will greet visitors, check printed and electronic tickets, and help guests find their seats while providing information about our productions and services.

You will also support safety, handle programme and merchandise sales, and maintain a welcoming environment across matinee and evening performances. Training and weekend availability are required.

Qualifications

• Customers will be welcomed and assisted throughout visits.
• Ability to check tickets and assist seating.
• Provide information about productions, facilities and services.

Responsibilities

• Welcome visitors and check/scan tickets.
• Help visitors find seats and assist with accessibility as needed.
• Provide information and directions about productions and spaces.
• Sell programmes and merchandise.
• Maintain cleanliness and report safety concerns.
• Attend training and team meetings.

Skills

Customer service

Communication

Teamwork

Safety awareness

Job description

Theatre Royal Plymouth (TRP) is the largest and best-attended regional producing theatre in the UK and the leading promoter of theatre in the South West. We offer a varied programme of entertainment throughout the year, including musical, plays, opera, ballet, contemporary dance and new writing.

We are looking for Ushers to join our Visitor Experience team. Visitor Experience is a busy, customer-facing department responsible for providing a warm welcome and a high standard of service to everyone visiting TRP on Royal Parade. The team also supports events at TR2, our Production and Learning Centre in Cattedown.

As an Usher, you will welcome visitors, check and scan tickets, help people find their seats and provide information about our productions, facilities and services. You will play an important part in ensuring the comfort and safety of our visitors and will often be their first point of contact if they have a question or need assistance.

Flexibility and availability

Successful candidates will need to offer flexibility across a range of shifts from Monday to Sunday. Rotas are determined by TRP’s programme of shows and include both matinee and evening performances.

Our busiest period is generally Thursday to Saturday, so it is essential that you are regularly available to work during these days, including daytime and evening performances. You will need to provide availability for a minimum of two performances per week and at least two weekends each month.

Greater flexibility will be required during particularly busy periods, especially over the festive season. Shifts are offered according to our performance schedule and the availability provided, so your availability will directly influence the number of hours you are offered each week.

The deadline for applications is 9.00am on Thursday 1 October 2026, with interviews expected to take place during the week commencing 19 October 2026 at Theatre Royal Plymouth.

Successful candidates must be available to attend mandatory training on Tuesday 10 & Friday 13 November, 18:00 - 21:00.

We’re here to talk! We’re available to speak to you before you make your application so, if you’re not quite sure if your skills match the role, or just check any of the details in this advert, please do email us via with subject line ‘Usher’ to arrange a chat.

The Role

As an Usher, you will:

• Take part in a pre-performance briefing at the start of each shift.
• Provide a friendly and welcoming experience for everyone visiting TRP.
• Check printed and electronic tickets using electronic scanners and visual checks.
• Give visitors clear information and directions, helping them find their seating areas and other facilities.
• Confidently assist visitors who require access support.
• Maintain a good knowledge of our productions, venues, facilities and services.
• Respond positively and proactively to visitor enquiries, offering help wherever possible.
• Support the safe and effective management of queues and crowds.
• Observe the audience during performances and respond to any issues affecting visitor comfort or safety.
• Sell programmes, merchandise and ice creams, including processing card payments.
• Collect litter and carry out auditorium pick-ups when required, normally at the end of a performance.
• Report any concerns relating to safety, security, visitor behaviour, housekeeping or building services to a Supervisor or member of the House Management team.
• Use and look after any uniform or Personal Protective Equipment (PPE) provided.
• Attend training sessions and team meetings to maintain a good understanding of fire, health and safety, security and evacuation procedures.
• Carry out other reasonable duties to support the Visitor Experience team.

The Person

Our values are at the heart of everything we say and do. To be successful in this role, you will demonstrate the following skills, behaviours and ways of working.

Quality – Taking pride in achieving excellence

We take responsibility for and pride in what we do, recognise each other’s good work and set consistently high expectations.

You will:

• Take responsibility for your own work and ensure it meets the required standards.
• Work with colleagues to provide the best possible experience for our visitors.
• Take pride in exceeding the expectations of visitors and colleagues.
• Work in line with relevant legislation, policies, procedures and instructions.
• Be reliable, punctual and ready to contribute at the start of each shift.

Collaboration – Valuing each other in the way we work, communicate and spend time together

We communicate openly, listen to and understand people’s needs, and value the relationships we have with colleagues and partners.

You will:

• Be friendly, welcoming and comfortable communicating with a wide range of people.
• Work well as part of a busy team.
• Anticipate the needs of others and respond appropriately.
• Seek, listen to and act on feedback.
• Contribute to the team’s objectives within agreed timescales.
• Remain calm, helpful and professional when dealing with difficult situations.

Creativity – Being imaginative in everything we do

We use our knowledge, experience and judgement to explore different ways of doing things and encourage a flexible, open-minded approach.

You will:

• Listen carefully and ask questions to develop your knowledge.
• Be open to new ideas and different ways of working.
• Share ideas and make constructive suggestions.
• Adapt your approach to provide an experience suited to the purpose of each visitor’s visit.
• Use your initiative to respond to situations as they arise.

Diversity – Embracing the diversity of our people and communities

We value difference and individuality, treating everyone as equally important. Together, we are stronger and more effective.

You will:

• Confidently welcome people from all backgrounds and areas of the community.
• Seek to understand others and respect different views, experiences and opinions.
• Adapt your communication to meet individual needs and listen with empathy.
• Help create an inclusive and welcoming environment for all.
• Engage with and support Theatre Royal Plymouth’s community activities and programmes.

We reserve the right to close this vacancy early if we receive a sufficient number of applications.

Due to the high volume of applications received, this vacancy will be closing on Thursday 24 October.