Stage Door Receptionist

Securitas UK; Northampton; On-site; GBP 21,000 - 27,000; Full time

Job summary

Royal & Derngate in Northampton is seeking a Stage Door Receptionist to be the friendly first point of contact for cast, crew, visitors and contractors, ensuring a warm welcome while safeguarding backstage areas.

In this fast-paced theatre environment you will support rehearsals, performances and community activity, manage access, passes, calls, post and deliveries, and coordinate information across production and engagement teams.

Qualifications

• Experience in a reception, front-of-house, or customer-facing role.
• Experience in a busy, fast-paced environment.
• Understanding of confidentiality, safeguarding, and security procedures.
• Experience handling phone enquiries and administrative tasks.

Responsibilities

• Provide a professional, welcoming front-of-house presence for cast, crew and visitors.
• Manage sign-in, issue passes, and direct backstage enquiries.
• Answer calls, receive and distribute post and deliveries.
• Monitor access to backstage, CCTV and alarms; maintain logs.
• Support artists and visiting companies with practical queries.
• Keep call sheets and contact lists up-to-date.
• Log incidents and provide general administrative support.
• Maintain a tidy, welcoming stage door environment.

Skills

Interpersonal skills

Organisational skills

Calm under pressure

Problem solving

Multitasking

Basic IT skills

DEI commitment

Education

First Aid Qualification

Job description

Job Description

The Royal & Derngate is a regional producing theatre creating and presenting high-quality work for local audiences and beyond. Alongside our own productions, we present a range of shows and performances, host visiting companies, artists, youth programmes and community groups. We are committed to artistic excellence, inclusivity, and being a creative hub for our region.

The Stage Door Receptionist is a key operational role and the primary point of contact for all individuals entering backstage areas. You will provide a warm, professional welcome while ensuring safe, secure and efficient access.

Working in a theatre environment, you will support rehearsals, technical periods, performances, and community activity, collaborating closely with Production, Technical, Company Management and Engagement teams.

Key Task Areas:

Reception & Welcome

• • Provide a professional and welcoming front-of-house presence for cast, crew, creatives, participants and visitors
• • Manage sign-in procedures and issue passes in line with theatre and contractor policies
• • Answer and direct incoming calls and backstage enquiries
• • Receive and distribute post, parcels and deliveries

Security & Safeguarding

• • Control access to backstage areas, including monitoring Fire Alarm, Intruder Alarm and CCTV
• • Ensure only authorised individuals enter restricted areas
• • Follow safeguarding procedures, particularly during youth and community activity
• • Maintain accurate visitor & activity logs
• • Respond to emergencies in line with evacuation and safety procedures

Company & Production Support

• • Maintain up-to-date call sheets and contact lists
• • Share key operational information across departments
• • Support artists and visiting companies with practical queries
• • Provide a calm, organized presence during busy periods (e.g. technical weeks and performances)
• • Provide digs information as required

Administrative & Operational Support

• • Log incidents and elevate where appropriate
• • Provide general administrative support to management
• • Maintain a tidy, organized and welcoming stage door environment

Essential Experience

• • Experience in a reception, front-of-house, or customer-facing role
• • Experience working in a busy, fast-paced environment
• • Understanding of the importance of confidentiality, safeguarding, and security procedures
• • Experience handling phone enquiries and administrative tasks

Essential Skills/Abilities

• • Excellent interpersonal and communication skills, with the ability to engage confidently with a wide range of people
• • Strong organisational skills and attention to detail
• • Ability to remain calm, professional and approachable under pressure
• • Good problem-solving skills and ability to use initiative
• • Ability to manage multiple tasks and prioritise effectively
• • Basic IT skills (e.g. email, spreadsheets, databases)
• • Commitment to equality, diversity and inclusion

Desirable Experience

• • Experience working in a theatre, arts, or live events environment
• • Experience supporting visiting companies, artists, or community groups
• • Familiarity with backstage or production environments

Desirable Knowledge/Qualifications

• • First Aid Qualification

Desirable Skills/Abilities

• • Friendly, welcoming and professional manner
• • Reliable, punctual and responsible
• • Flexible and adaptable approach to work
• • Discreet and trustworthy, particularly when handling sensitive information
• • Positive team player with a collaborative approach

Closing Date: Wed 30 Sep 26

Interviews: Wed 7 Oct 26

Be the face of backstage at Royal & Derngate.

We’re looking for a Stage Door Receptionist to play a key role at the heart of our theatre operations. As the first point of contact for cast, crew, creatives and visitors, you’ll provide a warm, professional welcome while keeping our backstage areas safe, secure and running smoothly.

This is a varied and fast-paced role where no two days are the same – from managing access and supporting visiting companies, to handling calls, coordinating information, and keeping everything organised during busy rehearsal and performance periods.

You’ll need to be calm under pressure, highly organised, and great with people – someone who can juggle tasks, use initiative, and be a reassuring presence in a busy backstage environment.

If you enjoy being at the centre of things and take pride in creating a positive, well-run environment for others, this is a brilliant opportunity to be part of the engine room of our theatre.