Usher

THEATRE ROYAL (PLYMOUTH) LIMITED; Devon and Torbay; On-site; GBP 27,000 - 31,000; Part time

Benefits offered by this job

Perk 1

Perk 2

Perk 3

Job summary

Theatre Royal Plymouth is seeking Ushers to join our Visitor Experience team. This part-time, permanent role offers a friendly, customer-facing environment where you welcome visitors, check tickets, help people find their seats and share information about productions and facilities.

You will be on shifts across matinee and evening performances, with availability for minimum two performances per week and two weekends a month. Training and PPE are provided.

Responsibilities

• Take part in a pre-performance briefing at the start of each shift.
• Provide a friendly and welcoming experience for everyone visiting TRP.
• Check printed and electronic tickets using electronic scanners and visual checks.
• Give visitors clear information and directions, helping them find their seating areas and other facilities.
• Confidently assist visitors who require access support.
• Maintain a good knowledge of our productions, venues, facilities and services.
• Respond positively and proactively to visitor enquiries, offering help wherever possible.
• Support the safe and effective management of queues and crowds.
• Observe the audience during performances and respond to any issues affecting visitor comfort or safety.
• Sell programmes, merchandise and ice creams, including processing card payments.
• Collect litter and carry out auditorium pick-ups when required, normally at the end of a performance.
• Report any concerns relating to safety, security, visitor behaviour, housekeeping or building services to a Supervisor or member of the House Management team.
• Use and look after any uniform or Personal Protective Equipment (PPE) provided.
• Attend training sessions and team meetings to maintain a good understanding of fire, health and safety, security and evacuation procedures.
• Carry out other reasonable duties to support the Visitor Experience team.

Job description

Perk 1

Perk 2

Perk 3

Salary£13.45 per hour

LocationPlymouth

This is a Permanent, Part Time vacancy that will close in 11 days at 09:00 BST.

The Vacancy

Zero hours contract

Theatre Royal Plymouth (TRP) is the largest and best-attended regional producing theatre in the UK and the leading promoter of theatre in the South West. We offer a varied programme of entertainment throughout the year, including musicians, plays, opera, ballet, contemporary dance and new writing.

We are looking for Ushers to join our Visitor Experience team. Visitor Experience is a busy, customer-facing department responsible for providing a warm welcome and a high standard of service to everyone visiting TRP on Royal Parade. The team also supports events at TR2, our Production and Learning Centre in Cattedown.

As an Usher, you will welcome visitors, check and scan tickets, help people find their seats and provide information about our productions, facilities and services. You will play an important part in ensuring the comfort and safety of our visitors and will often be their first point of contact if they have a question or need assistance.

Flexibility and availability

Successful candidates will need to offer flexibility across a range of shifts from Monday to Sunday. Rotas are determined by TRP’s programme of shows and include both matinee and evening performances.

Our busiest period is generally Thursday to Saturday, so it is essential that you are regularly available to work during these days, including daytime and evening performances. You will need to provide availability for a minimum of two performances per week and at least two weekends each month.

Greater flexibility will be required during particularly busy periods, especially over the festive season. Shifts are offered according to our performance schedule and the availability provided, so your availability will directly influence the number of hours you are offered each week.

The deadline for applications is 9.00am on Thursday 1 October 2026, with interviews expected to take place during the week commencing 19 October 2026 at Theatre Royal Plymouth.

Successful candidates must be available to attend mandatory training on Tuesday 10 & Friday 13 November, 18:00 - 21:00.

We’re here to talk! We’re available to speak to you before you make your application so, if you’re not quite sure if your skills match the role, or just check any of the details in this advert, please do email us via [e-mail] with subject line ‘Usher’ to arrange a chat.

The Role

As an Usher, you will:

• Take part in a pre-performance briefing at the start of each shift.

• Provide a friendly and welcoming experience for everyone visiting TRP.

• Check printed and electronic tickets using electronic scanners and visual checks.

• Give visitors clear information and directions, helping them find their seating areas and other facilities.

• Confidently assist visitors who require access support.

• Maintain a good knowledge of our productions, venues, facilities and services.

• Respond positively and proactively to visitor enquiries, offering help wherever possible.

• Support the safe and effective management of queues and crowds.

• Observe the audience during performances and respond to any issues affecting visitor comfort or safety.

• Sell programmes, merchandise and ice creams, including processing card payments.

• Collect litter and carry out auditorium pick-ups when required, normally at the end of a performance.

• Report any concerns relating to safety, security, visitor behaviour, housekeeping or building services to a Supervisor or member of the House Management team.

• Use and look after any uniform or Personal Protective Equipment (PPE) provided.

• Attend training sessions and team meetings to maintain a good understanding of fire, health and safety, security and evacuation procedures.

• Carry out other reasonable duties to support the Visitor Experience team.

The Person

Our values are at the heart of everything we say and do. To be successful in this role, you will demonstrate the following skills, behaviours and ways of working.

Quality – Taking pride in achieving excellence

We take responsibility for and pride in what we do, recognise each other’s good work and set consistently high expectations.

You will:

• Take responsibility for your own work and ensure it meets the required standards.

• Work with colleagues to provide the best possible experience for our visitors.

• Take pride in exceeding the expectations of visitors and colleagues.

• Work in line with relevant legislation, policies, procedures and instructions.

• Be reliable, punctual and ready to contribute at the start of each shift.

Collaboration – Valuing each other in the way we work, communicate and spend time together

We communicate openly, listen to and understand people’s needs, and value the relationships we have with colleagues and partners.

You will:

• Be friendly, welcoming and comfortable communicating with a wide range of people.

• Work well as part of a busy team.

• Anticipate the needs of others and respond appropriately.

• Seek, listen to and act on feedback.

• Contribute to the team’s objectives within agreed timescales.

• Remain calm, helpful and professional when dealing with difficult situations.

Creativity – Being imaginative in everything we do

We use our knowledge, experience and judgement to explore different ways of doing things and encourage a flexible, open-minded approach.

You will:

• Listen carefully and ask questions to develop your knowledge.

• Be open to new ideas and different ways of working.

• Share ideas and make constructive suggestions.

• Adapt your approach to provide an experience suited to the purpose of each visitor’s visit.

• Use your initiative to respond to situations as they arise.

Diversity – Embracing the diversity of our people and communities

We value difference and individuality, treating everyone as equally important. Together, we are stronger and more effective.

You will:

• Confidently welcome people from all backgrounds and areas of the community.

• Seek to understand others and respect different views, experiences and opinions.

• Adapt your communication to meet individual needs and listen with empathy.

• Help create an inclusive and welcoming environment for all.

• Engage with and support Theatre Royal Plymouth’s community activities and programmes.

We reserve the right to close this vacancy early if we receive a sufficient number of applications.

The Company

As the largest and most well‑attended regional producing theatre in the UK, we present diverse productions on our three stages: The Lyric, The Drum, and The Lab. With a regional audience of over 2.1 million, we employ over 300 dedicated staff, including leading artists and craftspeople, and attract over 300,000 annual audience members.
Theatre Royal Plymouth is a registered charity, inspiring a lifetime of creativity for audiences, artists and participants throughout Plymouth and the wider region. As the principal home of performing arts in the South West, we engage and inspire many communities, creating memorable experiences for people from all backgrounds.
We do this by creating and presenting a breadth of shows on a range of scales, with their extensive creative engagement programmes, by embracing the vitality of new talent and supporting emerging and established artists, and by collaborating with a range of partners to provide dynamic cultural leadership for the City of Plymouth.

Inclusion & Diversity
We are committed to cultivating a culture of inclusion at TRP with a workforce, participants and audiences that reflect the diversity of the communities we serve.

The collective power of each team member’s life experiences, knowledge, innovation, self‑expression, and talent creates the very best environment for us to achieve our ambitions and lead the sector.

In recruiting for our team, we recognise the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs.

The Benefits

Documents

Alternatively, please sign in with...