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ATG Entertainment; Sheffield; On-site; GBP 12,000 - 18,000; Part time

Job summary

ATG Entertainment’s Colonnade Bar in Brighton is seeking enthusiastic staff to join on a zero-hour contract. You’ll work with the Events and Operations Manager and Bar Supervisors to create a welcoming environment for diverse guests across pub and theatre settings.

Interviews are on 28th September with shifts varying by theatre programme. A strong customer-service mindset, team spirit, and a passion for the arts will help you thrive in this busy role at a Grade II listed venue.

Qualifications

• Great work ethic and care about creating a warm and welcome environment for all customers.
• Sales flair with a confident and friendly communication style.
• Able to work well under pressure, especially when it is busy and there is a limited time frame to complete tasks.
• Genuinely enjoy interacting with others and working as a team.
• Proactive in tasks and getting things done.
• Be community minded and have a great drive to promote the bar.
• Able to work daytimes, evening and weekend, especially on busy Friday and Saturday evenings.
• Enthusiam and passion for the arts.
• Experience in Bar work or Pub work.
• Experience in a premium customer service role.

Responsibilities

• Greet and engage with the diverse audiences of Brighton, ensuring they feel genuinely welcomed as valuable customers.
• Interact with pub customers, theatre customers and visiting companies at the theatre.
• Proactively upsell products and adapt approach to a wide demographic.
• Know and understand sales goals and work to exceed them.
• Maintain bar procedures with daily checks and cleaning.
• Complete regular online and in-person training to stay confident in procedures.
• Collaborate with pub and theatre teams to operate at the highest standard.
• Be aware of licensing objectives, Health & Safety, and Risk Procedures.
• Set up and close the pub, restock, arrange furniture and clean.
• Identify tasks needing done and take responsibility for completing them.

Skills

Sales flair

Customer service

Team player

Work well under pressure

Proactive

Enthusiasm for the arts

Bar work experience

Premium service

Community minded

Flexible hours

Weekend availability

Job description

As part of the team at the Colonnade Bar, you’ll report to the Events and Operations Manager. You’ll work closely with the Pub Supervisors operationally on shift to create the best environment for all our guests. All Colonnade Bar Staff roles are Zero-Hour Contracts with an expected availability of minimum 2-5 shifts per week. The number of shifts varies depending on the theatre’s programme and seasonal changes, and we will be very busy from Autumn to December. The Colonnade is also supported by several theatre teams including the Cellar Team, Customer Experience Team, Maintenance Team, Marketing Team and the Technical Team.

The Colonnade bar is a Grade II listed building in the heart of the city. In March 2024, the restoration of the Colonnade and the Theatre Royal was completed and the pub has since run both independently and alongside the theatre bars. It's a local’s favourite, known for our cosy atmosphere, unique aesthetic, seasonal cocktails and a variety of events.

We are looking to hold interviews on the 28th September – please indicate your availability for this date on your application.

Key responsibilities

• Greet and engage with the diverse audiences of Brighton, ensuring that they feel genuinely welcomed to the pub and treated appropriately as important and valued customers.
• Have a friendly and warm communication style and be able to interact with customers, from pub customers, theatre customers and visiting companies at the theatre.
• Proactively suggest and upsell products, adjusting your engaging and personable approach to the wide demographic of our customers.
• Know and understand our sales goals and work to exceed them.
• Maintain good bar procedures by completing daily checks and cleaning.
• Complete regular online and in-person training to be confident in all procedures.
• Work well with the pub and wider theatre team to ensure that we are operating at the highest standard.
• Have awareness of licensing objectives, Health & Safety, and Risk Procedures.
• Set up and close the pub, including restocking, furniture set up and cleaning.
• Proactively identify tasks which need to be done and take responsibility for completing them.

Your skills, qualities, and experience.

We welcome transferable skills from other industries. If you can demonstrate many of the essential skills, qualities and experience we encourage you to apply. We are able to provide training where necessary but may also use them to decide between candidates for this role.

• Have a great work ethic and care about creating a warm and welcome environment for all customers.
• Have a flair for sales with a confident and friendly communication style.
• Be able to work well under pressure, especially when it is busy and there is a limited time frame to complete tasks.
• Genuinely enjoy interacting with others and working as a team.
• Be proactive in tasks and getting things done.
• Be community minded and have a great drive to promote the bar.
• Able to work daytimes, evening and weekend, especially on busy Friday and Saturday evenings.
• Enthusiam and passion for the arts.
• Experience in Bar work or Pub work.
• Experience in a premium customer service role.

About Us - Our values

ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

THRIVE doing what we love (with passion and dynamism)

CONNECT through every act (with collaboration and kindness)

DARE to do different (with curiosity and courage)

PERFORM at our best (with customer focus and ownership)

Our Corporate Social Responsibility pillars

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.

Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.

Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

Our culture

You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.

We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.