User Support Admin Assistant

TN United Kingdom; Plymouth; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is on the lookout for a detail-oriented User Support Admin Assistant to join their dynamic team. This role involves managing operational tasks, handling support tickets via Jira, and providing essential administrative support. With an initial month of in-office onboarding, the position transitions to a hybrid working arrangement, allowing flexibility while ensuring effective communication and organization. Ideal candidates will possess strong organizational skills and the ability to prioritize tasks efficiently, making a significant impact on the team's success.

Qualifications

• Detail-oriented individual with strong organizational skills.
• Proactive approach to managing tickets and administrative tasks.

Responsibilities

• Manage phone calls and update staff records efficiently.
• Handle support tickets and liaise with internal teams.

Skills

Organizational Skills

Communication Skills

Time Management

Attention to Detail

Education

High School Diploma

Tools

Jira

Job description

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Adecco is an employment consultancy dedicated to improving employment opportunities for all. We value diversity and inclusion, showcasing talents and skills in a supportive environment.

Job Title: User Support Admin Assistant

Location: Plymouth

Contract Duration: 6 Months

Hourly Rate: £15 per hour via PAYE

Job Description:

We are seeking a detail-oriented and proactive individual to handle operational and administrative tasks. The main focus will be monitoring Jira regularly to manage support tickets efficiently, prioritizing issues, addressing queries, and routing tickets appropriately.

Key Responsibilities:

• Manage phone calls and update staff records, including contact details, system access, and onboarding/offboarding lists.
• Archive authorizations, close timesheets, and un-schedule jobs as needed.
• Support the R&T team by reactivating activities, updating target dates, and managing approvals for regulatory activities.
• Handle WI status updates, assist with timesheet support for new starters, and provide general administrative support.
• Manage tickets related to estimating and charging, liaising with the Connections Strategy team and other internal teams.
• Coordinate approval limits with e5 support and resolve fieldwork-related errors.

This role requires an initial month of in-office onboarding and training, followed by a hybrid working arrangement. Strong organizational and communication skills, along with the ability to work independently and manage multiple priorities, are essential.

Note: If you do not hear back within 48 hours of applying, please consider your application unsuccessful.

For inquiries, please contact our recruitment team.