User Researcher - Shape Public Services (Hybrid, Flexible)

Career Choices Dewis Gyrfa Ltd; Manchester; Hybrid; GBP 42,000 - 51,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Pension contributions 28.97%

Work-life balance

Job summary

DWP Digital is seeking a User Researcher to plan, design and deliver research using qualitative and quantitative methods across services used by millions. You will work with designers, product managers and developers to understand problems, test ideas and evaluate services, communicating findings to inform decisions.

Join a large digital community within the Department for Work and Pensions. The role offers hybrid working, flexible hours, and a strong focus on user needs and impact.

Qualifications

• Experience conducting primary qualitative research to inform decision-making.
• Ability to plan, design and deliver qualitative research.
• Ability to communicate findings clearly and influence decisions.
• Experience analysing and synthesising qualitative and quantitative data.

Responsibilities

• Plan, design and deliver research using qualitative and quantitative methods.
• Collaborate with designers, product managers, developers and other specialists to test ideas and evaluate services.
• Analyse and communicate findings to support informed decision-making.

Skills

Qualitative research

Data analysis

Research planning

Communication of findings

Cross-functional collaboration

Job description

DWP Digital is seeking a User Researcher to plan, design and deliver research using qualitative and quantitative methods across services used by millions. You will work with designers, product managers and developers to understand problems, test ideas and evaluate services, communicating findings to inform decisions.

Join a large digital community within the Department for Work and Pensions. The role offers hybrid working, flexible hours, and a strong focus on user needs and impact.