User Researcher — Hybrid & Flexible Hours

Allscreens Nationwide Ltd; Sheffield; Hybrid; GBP 28,000 - 47,000; Full time

Benefits offered by this job

Flexible hours

Hybrid working

Civil service pension

Job summary

DWP Digital is hiring a User Researcher to plan, design and deliver research using qualitative and quantitative methods. You will work with designers, product managers and developers to understand problems, test ideas and evaluate services, communicating findings to inform decisions.

The role offers hybrid working, flexible hours, and a strong emphasis on user needs across UK government services. You will join one of the largest digital communities in government, with opportunities for

Qualifications

• Experience of conducting primary qualitative research, gained through a research role or academic study involving qualitative research to inform decision making.
• Experience planning, designing and delivering qualitative research, selecting appropriate methods to meet user, service and organisational needs.
• Ability to communicate research findings effectively and use evidence-based insight to inform decision-making and influence outcomes.
• Experience analysing and synthesising qualitative and quantitative data from multiple sources to identify user needs and provide actionable recommendations for teams and stakeholders.

Responsibilities

• Plan, design and deliver user research using qualitative and quantitative methods.
• Collaborate with designers, product managers and developers to understand problems and test ideas.
• Analyse findings and communicate insights to inform service design decisions for teams and stakeholders.
• Support teams in turning user insights into actionable recommendations.

Job description

DWP Digital is hiring a User Researcher to plan, design and deliver research using qualitative and quantitative methods. You will work with designers, product managers and developers to understand problems, test ideas and evaluate services, communicating findings to inform decisions.

The role offers hybrid working, flexible hours, and a strong emphasis on user needs across UK government services. You will join one of the largest digital communities in government, with opportunities for