User Researcher

Allscreens Nationwide Ltd; Lancashire; On-site; GBP 28,000 - 47,000; Full time

Benefits offered by this job

Flexible working hours

Extensive pension contributions

Hybrid work model

Volunteer time off

Career development and mentoring

Job summary

DWP Digital is seeking a User Researcher to plan, design and deliver research using a range of qualitative and quantitative methods. You will work closely with designers, product managers and developers to understand problems, test ideas and evaluate services.

You will analyse findings and communicate insights to inform decisions, helping teams put user needs at the heart of service design and development. This role offers hybrid working and a strong work-life balance.

Qualifications

• Experience of conducting primary qualitative research in a research role or academic study with a significant qualitative element.
• Experience planning, designing and delivering qualitative research to meet user, service and organisational needs.
• Ability to communicate research findings effectively and influence decisions.
• Experience analysing and synthesising data from multiple sources to identify user needs and actionable recommendations.

Responsibilities

• Plan, design and deliver research using qualitative and quantitative methods.
• Collaborate with designers, product managers and developers to test ideas and evaluate services.
• Analyse and communicate findings to create a shared understanding across teams.

Skills

Primary qualitative research

Plan and design qualitative studies

Communicate research findings

Synthesize qualitative & quantitative

Job description

Pay up to £46,547 plus 28.97% employer pension contributions, hybrid working, flexible hours, andgreat worklife balance.

DWP. Digital with Purpose.

At DWP Digital, our User Researchers play a vital role in improving services used by millions of people across the UK, as well as systems that support over 100,000 colleagues in the UK's largest government department.

Whether you're researching services that support some of the most vulnerable people in the UK or tools used by colleagues delivering essential public services, your work will have a direct impact on how those services are designed and developed.

As a User Researcher, you'll plan, design and deliver research using a range of qualitative and quantitative methods.

You'll work closely with designers, product managers, developers and other specialists to understand problems, test ideas and evaluate services.

You'll analyse and communicate findings in a clear and meaningful way, helping teams build a shared understanding.

Joining DWP Digital means becoming part of one of the largest and most experienced digital communities in government. Come and work on services that make a genuine difference to people's lives, while helping to ensure user needs remain at the heart of everything we do.

What skills,

knowledge

and experience will you need?

• Experience of conducting primary qualitative research, gained through a research role (such as market, social, academic or user research) or through academic study involving a significant qualitative researchcomponent, with the ability to gather, analyse and interpret findings to inform decision making.
• Experience of planning, designing and delivering qualitative research, selecting appropriate research methods to meet user, service and organisational needs.
• Ability to communicate research findings effectively and use evidence-based insight to inform decision-making and influence outcomes.
• Experience of analysing and synthesising qualitative and quantitative data from multiple sources to identify user needs and provide actionable recommendations for teams and stakeholders.

Please pay attention to the specific criteria detailed on the Civil Service Job advert. To be successful you'll need to demonstrate evidence of working in a research role (this could be market research, social research, academic research or user research) or completing academic studies which included a significant element of primary, qualitative research.

Location:

You'lljoin us inone ofour brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.

Hybrid Working:

Weworka hybrid model -you'llspend some time working at home (40%) andsome-timecollaborating face to face in a hub or conducting research (60%).

Pay:

We offer competitive pay of up to £46,547.

Pension:

You'llgeta brilliant civil service pension with employer contributions worth 28.97%.

Holidays:

A generous leave package starting at

26 days rising to 31 days over time.

You can also take up to 3 extra days off a month onflexi-time.You'llalso get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, soit'seven easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have beenrecognisedas 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognisedas one of the Best Public Sector Employers at 2025 WomenInTech Employer Awards

Process:

We know your time isvaluableso our application and selection process is just two stages:

Interview:

a single stage interview online.