User Researcher - Newcastle

Accenture Infrastructure and Capital Projects, LLC; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days vacation

Private medical insurance

3 extra days leave for charitable work

Job summary

Accenture is seeking a User Researcher to join our UX and Design team in Newcastle. You will lead planning and execution of user research across multiple clients and industries, working closely with designers, developers and product owners in an Agile setup.

Hybrid role requiring three days in the Newcastle office. The role involves recruiting participants, conducting sessions, analyzing data and translating insights into actionable requirements for digital services.

Qualifications

• Experience as a User Researcher in a client-facing environment.
• Direct experience with Government Design System (GDS) or GDS standards.
• Experienced in working within an Agile Scrum team.
• Comfortable advocating for users and guiding stakeholders through user-centred processes.

Responsibilities

• Lead planning, recruiting and conducting user research sessions for digital services.
• Drive recruitment briefs and conduct sessions remotely or face-to-face with analysis and reporting.
• Align research activities to influence decision making.
• Collaborate with product owners and service managers to craft research strategies.
• Convert findings into stimulus material and actionable requirements for design and development.
• Work with designers and developers to translate data into product directions.
• Participate in Agile delivery teams and support issue progression while advocating for users.
• Share knowledge with the UX & Design Team and learn new skills.

Skills

User Researcher experience

GDS experience

Agile Scrum

Advocating for users

Job description

Role: User Researcher

Location: Newcastle

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Note: The above information relates to a specific client requirement.

Hybrid Working: Please note - This role will require you to work from our Newcastle, Cobalt Business Park office 3 days per week.

As a User Researcher you will work with a team of creative and passionate UX Design specialists who are responsible for creating user-centred designs for digital products and services.

This is a great opportunity to work across multiple different clientsin a range of industries.As a member of our close-knitUXand Design team, you willchampion the value of User-Centred Design across all products and services as part of delivery best practice.

As a User Researcher, you will:

• Lead on planning, recruiting and conducting user research sessions to support the design and development of digital client services and projects
• Lead the research process from developing user recruitment briefs through to conducting sessions remotely or face-to-face, session analysis, report writing and playback to your team and stakeholders.
• Aligning user research activities to influence and support decision making
• Collaborate with product owners and service managers to devise appropriate research strategies that will generate focused insights.
• Convert concepts and emerging findings into high quality stimulus material.
• Work closely with designers and developers to turn user data and insights into actionable requirements that feed into prototype development, and influence product direction.
• Work as a part of Agile delivery teams and possess the hard and soft skills required to participate in design and delivery and be able to identify and progress client issues, whilst advocating for users.
• Work closely with our UX & Design Team, to share knowledge, learn new skills, and design transformational services.

We are looking for experience in the following skills

• Relevant experience as a User Researcher
• Experience working directly with Government Design System (GDS), or to GDS standards is essential.
• You have worked as part of an Agile Scrum team
• You are always comfortable advocating for your users, and helping your team and stakeholders navigate a user-centred design process

Set yourself apart:

• Have a portfolio where you can show examples of User Journeys, Personas, User Research, Prototyping, User Testing and User Interface Design.

What's in it for you

At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services, we are known for.

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

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About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.