User Researcher - GDS

Fortice Ltd; Worthing; Ibrido; GBP 65.000 - 92.000; Tempo pieno

Descrizione del lavoro

Fortice Ltd in Worthing is seeking a User Researcher for a 6-month contract (PAYE via Umbrella). You will generate insights, plan and conduct in-house research, and lead usability testing to shape service design.

You will collaborate with product managers, designers, analysts and developers to turn data into actionable user stories and prototypes. Mentoring and best-practice sharing across the team are expected.

Competenze

• Proven experience using usability testing to reveal customer insights for web-based services.
• Experience creating research strategies and approaches.
• Managing, executing and analyzing usability test sessions and workshops.
• Analytical and problem-solving skills with evidence-based recommendations.
• Ability to explain user needs to senior civil servants and advocate for them.
• Extensive knowledge of human factors, ethnography and user-centred design.
• Experience with audience modelling and design personas.
• Experience with complex web journeys and transactional services.
• Comfort with data gathering, analysis, and presentation.
• Mentoring experience for junior researchers.

Mansioni

• Generate new user insights and translate into features for iterative improvements.
• Plan, design and conduct in-house research including usability testing sessions.
• Lead formal usability testing from recruitment briefs to report writing.
• Collaborate with service/product managers to devise research strategies.
• Turn user data into actionable user stories for product direction.
• Design, script and analyse ad-hoc quantitative surveys.
• Manage ad-hoc qualitative/quantitative research projects and mapping.
• Share best practices with the wider HMRC digital team and government.
• Mentor junior user researchers and share knowledge of tools and techniques.

Conoscenze

Usability testing

Research strategies

Moderation

Data analysis

Stakeholder communication

User centred design

Personas

Agile

Requirements gathering

Data modelling

Formazione

Degree in HCI/Usability/Cognitive Psychology/Market Research or related field

Descrizione del lavoro

User Researcher

Location: Worthing, 2/3 days per week

Duration: 6 months contract + potential extension

MUST BE PAYE THROUGH UMBRELLA

Job Description:

• Generate new and useful user insights and translate them into features and actions that will allow service/product managers to iteratively improve their service for users.
• Plan, design and conduct in-house research to test new service ideas and concept development (including user requirements gathering, early stage concept and prototype testing, guerrilla research and usability testing sessions, and other approaches to ensure the user need is fully understood in the service design).
• Lead the formal usability testing process for a digital service - from developing user recruitment briefs through to test moderation, analysis and report writing.
• Work with Service/Product Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material.
• Work closely with designers, business analysts and software developers to turn user data into actionable user stories that influence product/service direction and prototype development.
• Work with Service/Product Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material.
• Work closely with designers, business analysts and software developers to turn user data into actionable user stories that influence product/service direction and prototype development.
• Design, script and analyse ad-hoc quantitative surveys.
• Manage ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping.
• Be involved in the wider user research community (outside of HMRC and the government) identifying good practices we can adopt and sharing our experiences.
• Share knowledge of tools and techniques with technical and non-technical team members in the wider HMRC digital team and across government, acting as mentor to other junior user researcher(s).

Requirements:

• Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services.
• Proven experience of creating research strategies/approaches.
• Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops.
• Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
• Confident in explaining user needs to senior civil servants and acting as a persuasive advocate for those needs both within the team and the department at large.
• Extensive knowledge of human factors, ethnography, and the user-centred design process for product and service design in an iterative development environment.
• Demonstrable knowledge, experience in and passion for user centred design practices.
• Proven experience of audience modelling and developing design personas.
• Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions).
• Comfortable working with data, from gathering and analysis through to design and presentation.
• Comfortable in the capacity of mentor for other user researcher(s).
• Have excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments.
• Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.
• Experience of working in an agile development environment with designers, business analysts and developers to create new digital products and services
• Will need skill with and knowledge of requirements capture methods and techniques, business systems and analysis, Front End process, software development life cycles and associated processes.
• Will need to be able to use Data modelling techniques.