User Researcher

Zaizi Limited

London Borough of Hammersmith and Fulham

Hybrid

GBP 55,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Loyalty Pension: employer contribution

Group Life Assurance

25 days annual leave + bank holidays

2 paid volunteering days

Fully funded certifications + 5 days\u

Job summary

Zaizi Limited in London is seeking a User Researcher (SFIA4) to lead and coordinate user research within an agile delivery environment, supporting government clients across Public Safety with evidence-based service design.

You will plan, run and synthesize research, mentor colleagues, and translate findings into actionable guidance for product direction, service design and delivery. This role requires Active SC Clearance and collaboration with Product Managers, UX/UI designers and engineers.

Qualifications

Experience with a broad range of qualitative and quantitative user research methods.
Able to synthesise research findings into clear, evidence-based insights and recommendations.
Experience recruiting participants and conducting ethical, inclusive and accessible research.
Able to work in an agile and flexible way across multiple agile projects.
Excellent communication of complex research findings to stakeholders.

Responsibilities

Plan, lead and deliver user research activities across the product lifecycle.
Translate research findings into actionable insights that influence product direction and service design.
Mentor other User Researchers and uphold high research standards across the team.
Collaborate with Product Managers, Business Analysts, UX/UI Designers and Engineers to inform decision-making.
Design and facilitate workshops to support discovery and service improvement.
Identify research opportunities from ambiguous business or user problems.
Be the go-to person for user research within the delivery team.
Provide guidance on inclusive, ethical and accessible research.
Translate research findings into actionable product and service improvements.

Skills

Qualitative research

Quantitative research

Research synthesis

Workshop facilitation

Stakeholder communication

Mentoring

Ethical research

Inclusive research

Agile working

User-centered design

Job description

Zaizi is looking for a User Researcher (SFIA4) to work in a delivery-focused, agile environment, supporting government clients across Public Safety. You'll play a key role in helping multidisciplinary teams develop a deep understanding of users, ensuring services are designed around real user needs and evidence rather than assumptions.

Working across end-to-end services, you'll plan, lead and deliver user research activities that uncover user needs, behaviours, motivations and pain points. You’ll help teams make informed decisions by translating research findings into actionable insights that influence product direction, service design and delivery. You’ll also support and mentor other User Researchers, contributing to their growth while maintaining high standards across the team's research practice.

At Zaizi, a User Researcher works within a multidisciplinary team and is responsible for planning, leading and coordinating user research activities. You’ll collaborate closely with a range of colleagues such as Product Managers, Business Analysts, UX/UI Designers and Engineers, to ensure user evidence informs decision-making throughout the product lifecycle.

These are the expected objectives for this role and we would be eager to discuss this further during the interview process and jointly agree them with the successful candidate.

Demonstrate and utilise your expert knowledge and experience of a wide range of qualitative and quantitative user research methods.
Communicate and evangelise user needs to the team and wider stakeholders.
Plan, design and conduct user research across all stages of the product and service lifecycle.
Work with team members to design and facilitate workshops that support research, discovery and service improvement.
Build strong relationships with clients and stakeholders to embed user-centred ways of working.
Identify research opportunities from ambiguous business or user problems.
Be the go-to person for user research expertise within your delivery team.
Provide guidance and best practice on inclusive, ethical and accessible research.
Work with multidisciplinary teams to ensure research findings are translated into actionable product and service improvements.
Coach and mentor colleagues on benefits of user research and upskill where necessary.

You will oversee and support the planning and delivery of research activities, synthesis workshops, insight reports and other research artefacts to inform decision making and drive actions. You will help define user research approaches and methodologies for projects and initiatives, while supporting the planning of research activities across multiple workstreams.

Core Skills & Competencies

Experience using a broad range of qualitative and quantitative user research techniques and practices.
Excellent knowledge and experience of planning, conducting and analysing user research.
Able to synthesise research findings into clear, evidence-based insights and recommendations.
Setting research objectives and selecting appropriate research methods.
The ability to plan research activities and define research protocols.
Experience of recruiting participants and conducting ethical, inclusive and accessible research.
Theming and synthesising outputs from raw research to produce strategic insights.
Communicating complex research findings to stakeholders and multidisciplinary teams.
Able to work in an agile and flexible way across multiple agile projects.
Experience mentoring or coaching other researchers and promoting best practice across teams.

This role will require Active SC Clearance You don't meet all the requirements?

Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you're excited about this role but your experience doesn't align perfectly with the job description, you might just be the perfect person for this role, or another role here at Zaizi.

We actively welcome applications from people of colour, the LGBTQ+ community, individuals with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds.

If you need any accommodations to support your specific situation, please feel free to let us know. For candidates who are neurodiverse or have disabilities, we are happy to make any adjustments needed throughout the interview process—just ask!

Compensation

Salary £55,000 - £65,000
Loyalty Pension:We invest in your future. Starting at a 5% employer contribution, we increase this by 0.5% every year after your third anniversary, up to amaximum of 8%.
Protection:Comprehensive Group Life Assurance for peace of mind.

Purpose & Culture

Real Impact:Work on mission-critical projects that secure and improve the UK's digital infrastructure.
Autonomy:A culture that empowers you to make decisions, prototype rapidly, and iterate towards success.
Service & Community:We support those who serve.10 paid daysfor Reservist Military Service.

Work / Life Balance

Time Off:25 days annual leave+ Bank Holidays, with the flexibility to Buy/Sell additional days to suit your lifestyle.
Giving back:2 paid volunteering days per year.

Development & Growth

Master Your Craft:Fully funded professional certifications (AWS, GCP, Agile, etc.) supported by5 days paid study leave.
Expand Your Horizons:An additional £500 annual "Personal Choice" fund to learn whatever inspires you—work-related or not.
Support:Access to 1-2-1 professional coaching and team training to accelerate your career.

Health & Balance

Premium Health:Vitality Private Medical Insurance (includes Apple Watch, gym discounts, and rewards).
Flexibility:Genuine hybrid working with a WFH equipment allowance to perfect your home setup.