Agile Delivery Manager

Zaizi Ltd; Cheltenham; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

5 days paid study leave

Professional certifications funded

5% employer pension contribution (ramp

Volunteer days

25 days annual leave

WFH equipment allowance

Job summary

Zaizi Ltd in Cheltenham is seeking an experienced delivery professional to enable multidisciplinary teams delivering public-sector digital services. You will work with government departments and public bodies, focusing on outcomes over process and coaching teams to adopt user-centred approaches.

Autonomy within direction, escalating appropriately, and ensuring delivery commitments. Familiar with government standards and security clearance requirements.

Qualifications

• Experience in delivery management, agile project management, or programme delivery.
• Ability to plan, milestones and outcomes for complex public-sector work.
• Ability to demonstrate delivery outcomes with measures and service improvements.
• Experience identifying and managing risks and issues.

Responsibilities

• Enable cross-functional and multidisciplinary teams to plan, prioritise and deliver outcomes.
• Identify, manage and resolve delivery risks, issues and dependencies.
• Collaborate with product managers, engineers and service owners to meet visions and objectives.
• Apply Agile principles pragmatically to balance user needs, delivery risk, governance and value for money.
• Coach delivery managers and teams through communities of practice.
• Engage stakeholders at multiple levels to support informed decisions.

Skills

Delivery management

Agile project management

Programme delivery

Stakeholder engagement

Risk management

Job description

You will support and enable multidisciplinary teams to deliver complex public-sector digital services that make a meaningful difference to people’s lives.

At Zaizi, we work with government departments and public bodies to solve complex delivery challenges using modern, user-centred approaches. This role is suited to an experienced delivery professional who brings sound judgement, strong collaboration skills, and a focus on outcomes rather than process.

We highly value experience from a range of backgrounds, including government departments, arms-length bodies, regulated public services, and consultancy environments. We offer active support, clear expectations, coaching, and space to learn our methodologies for those transitioning from the Civil Service or public bodies.

At this level, you will work with autonomy within agreed direction, escalating appropriately while remaining accountable for delivery outcomes.

What you will do

• Enable multidisciplinary and cross-functional teams to plan, prioritise and deliver outcomes effectively in complex or changing environments
• Identify, manage and help resolve delivery risks, issues and dependencies
• Work closely with product managers, engineers and service owners to deliver against agreed visions and objectives
• Apply Agile principles pragmatically, balancing user needs, delivery risk, governance and value for money — rather than rigid adherence to frameworks or ceremonies
• Take responsibility for difficult delivery decisions, including when to pause, pivot or stop work based on evidence
• Coach and support team members and delivery managers through communities of practice
• Engage stakeholders at different levels, supporting informed and timely decision-making
• Contribute to improving ways of working across teams and programmes

Key responsibilities

Delivery and risk

• Maintain delivery momentum across complex work
• Support teams to deliver under time, funding or policy constraints while maintaining delivery quality.
• Support teams to manage risks, issues and dependencies, including where ownership is unclear
• Use evidence to inform delivery decisions and trade-offs

Planning and coordination

• Lead and support iterative planning in complex environments
• Coordinate delivery across teams and services
• Plan beyond immediate delivery, including transition and live considerations

Stakeholder engagement

• Communicate clearly with technical and non-technical stakeholders
• Support constructive discussions in time-pressured or high-risk situations
• Manage expectations and maintain trust
• Confidently challenge decisions, processes or plans that do not support user needs, value for money or sustainable delivery

Coaching and team support

• Coach and mentor delivery managers and team members
• Support team health, learning and continuous improvement
• Encourage inclusive, respectful and collaborative ways of working

Commercial and financial awareness

• Support management of suppliers and partners
• Contribute to budget management and value-for-money discussions
• Assist with bids, statements of work and funding proposals where required

Skills and experience

We are looking for experience in several of the areas below. You do not need to meet every point to apply.

• Experience in delivery management, agile project management or programme delivery
• Experience supporting teams with planning, milestones and outcomes
• Experience demonstrating delivery outcomes through clear measures, learning, or service improvements.
• Experience identifying and managing risks and issues
• Awareness of budgeting, forecasting or financial controls in delivery environments
• Experience working with a range of stakeholders
• Experience contributing to team design, recruitment or capability building

Desirable knowledge and experience

• Knowledge of the Government Service Standard and how it is applied in practice
• Experience delivering public-sector services or working within government or arms-length bodies
• Experience supporting teams through GDS Service Assessments or equivalent assurance processes

You don’t meet all the requirements?

We actively welcome applications from people of colour, the LGBTQ+ community, individuals with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds.

If you need any accommodations to support your specific situation, please feel free to let us know. For candidates who are neurodiverse or have disabilities, we are happy to make any adjustments needed throughout the interview process—just ask!

Security

This role requires eligibility for UK Government Security Clearance. This currently means candidates must have the right to work in the UK without sponsorship and have lived in the UK continuously for the last 5+ years.

Compensation

• Competitive Pay: Salaries reviewed annually to ensure they reflect your performance and market value.
• Loyalty Pension: We invest in your future. Starting at a 5% employer contribution, we increase this by 0.5% every year after your third anniversary, up to a maximum of 8%.
• Protection: Comprehensive Group Life Assurance for peace of mind.

Purpose & Culture

• Real Impact: Work on mission-critical projects that secure and improve the UK's digital infrastructure.
• Autonomy: A culture that empowers you to make decisions, prototype rapidly, and iterate towards success.
• Service & Community: We support those who serve. 10 paid days for Reservist Military Service.

Work / Life Balance

• Time Off: 25 days annual leave + Bank Holidays, with the flexibility to Buy/Sell additional days to suit your lifestyle.
• Giving back: 2 paid volunteering days per year.

Development & Growth

• Master Your Craft: Fully funded professional certifications (AWS, GCP, Agile, etc.) supported by 5 days paid study leave.
• Expand Your Horizons: An additional £500 annual "Personal Choice" fund to learn whatever inspires you—work-related or not.
• Support: Access to 1-2-1 professional coaching and team training to accelerate your career.

Health & Balance

• Premium Health: Vitality Private Medical Insurance (includes Apple Watch, gym discounts, and rewards).
• Flexibility: Genuine hybrid working with a WFH equipment allowance to perfect your home setup.

• Wellbeing: Cycle to Work scheme and a commitment to sustainable, healthy working practices.

For further information contact: [e-mail]

Nat Hinds: Head of Talent