User Researcher

OptumUK; England; Remote; GBP 35,000 - 55,000; Full time

Job summary

A leading healthcare technology provider is seeking a User Researcher to enhance patient outcomes through innovative research methodologies. You will collaborate with diverse teams, utilize user-centered designs, and ensure impactful contributions to health technology solutions while primarily working from home, with occasional site visits.

Qualifications

• Experience with qualitative and quantitative research methodologies.
• Extensive experience working in an in-house environment.
• Ability to work on multiple projects simultaneously.

Responsibilities

• Design and conduct user research studies to improve products.
• Collaborate with Product Designers and Managers.
• Align research activities with product objectives.

Skills

Analytical skills

Problem-solving skills

Presentation skills

Job description

Here at Optum, we have a brilliant opportunity for an User Researcher to join our highly capable and talented Health Analytics Product Experience & Design team on a permanent basis.

You will take a proactive approach reimagining our core products and innovating in order to create new solutions that significantly improve patient outcomes.

At Optum, we embrace new ideas and innovative solutions, and we want you to bring your knowledge and expertise to the highly valued User Research team. You will play a significant part in designing and conducting research studies to present findings on products that are shaping the next evolutionary stage in health technology.

If you want to be part of a company where you are valued and a role that allows you to see your contribution come to life improving current and future health outcomes through user research, then apply today!

This User Researcher role is predominantly home working, however there is a requirement to visit customer/user sites on an ad hoc basis and attend ad hoc team meetings and workshops in our collaboration hubs.

What you’ll do

As a User Researcher, we will be looking for you to form part of a cross-functional team to align user research activities across multiple projects. Taking a consultative approach, you will utilise a variety of research methodologies from discovery to usability testing to pilot feedback, you will guide stakeholders and our product team in the right approach to address our customers questions.

We’re looking for collaborators who will promote and create a culture of user centred and evidence-based approach to product and service design. As User Researcher, we would look to you to conduct effective contextual inquiry to understand how our customers utilise our software and provide recommendations to the roadmap based on this discovery.

Other key responsibilities and accountabilities will include;

• Work closely with Product Designers and Product Managers to help embed rapid research & findings into agile teams and process.
• Align user research sessions and activities with product objectives and priorities.
• Actively engage stakeholders in user research activities.

Who you’ll be

We need you to be a User Researcher with a passion for designing and conducting a range of qualitative and quantitative research methodologies across various stages of the product development cycle. You will have extensive experience working in an in-house environment to support the commitment to delivering user-centred products at Optum.

Collaboration is essential; you will be able to demonstrate previous experience of working with internal stakeholders to deliver research activities. Working in a fast-paced role you will have the ability to work on multiple projects simultaneously.

Technical skills we are looking for you to demonstrate include;

• Excellent analytical and problem-solving skills, including thematic analysis.
• Good presentation creation skills and delivery.
• Experience within the Healthcare sector is desirable.

About Us

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Equality, Diversity, and Inclusion

At Optum, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of Optum, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do.

Optum is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other.