User Researcher

JR United Kingdom; Chelmsford; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading global IT consultancy seeks a motivated User Researcher to join their team, engaging with public sector clients. You'll drive user-centered design through research, collaborate across teams, and enhance digital services. Required experience includes GDS standards and leading comprehensive user research initiatives.

Qualifications

• Hands-on experience leading user research in multiple phases of product/service lifecycle.
• Experience working with Government Digital Service (GDS) standards and design principles.
• Familiarity with tools for in-person and remote research.

Responsibilities

• Conduct high-impact user research with product managers and designers.
• Plan and run qualitative studies and analyze user journey insights.
• Communicate findings for evidence-based design decisions and user-centered design.

Skills

User research

Behavioural methods

Attitudinal methods

Storytelling

Stakeholder management

Communication

Facilitation

Qualitative studies

Quantitative methods

Job description

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• Remote Role with occasional client visits!

On behalf of our client, a leading and global IT consultancy, we are looking for User Researchers to work for them on permanent basis. You will be working with one of their public sector clients. It is essential you have GDS experience. Our client is passionate about user centred design, critical thinking, problem solving and designing and building digital services and products.

As a User Researcher you'll:

• Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients’ users.
• Contribute to creating better products and services that solve users’ problems and meets their needs.
• Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.
• Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.
• Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.
• Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints.
• Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.
• Help to embed user-centred design and user research best practices into teams and the wider business.

What skills and experience you'll bring:

• Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately.
• Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.
• Experience working with Government Digital Service (GDS) service standards, using GDS design principles
• Strong storytelling, communication, stakeholder management, and facilitation skills.
• Experience working in multi-disciplinary, agile teams where you’ve led the user research and influenced the design of a product or service through the insights you’ve gathered.
• Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys.
• Understanding of a range of tools and practices for in-person and remote research