Senior User Researcher

JR United Kingdom; Chelmsford; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading public health organization is seeking a User Researcher to conduct vital research that informs healthcare solutions. The role involves user interviews, surveys, and usability testing, focusing on understanding the needs of both healthcare professionals and patients. Ideal candidates will have experience in health tech and a strong grasp of public sector research principles. This position is remote with occasional travel to Leeds.

Qualifications

• Proven experience as a User Researcher, ideally in health tech or public sector.
• Understanding of GDS principles and public sector user research.
• Ability to work independently and manage multiple projects.

Responsibilities

• Design and conduct user research to understand healthcare professionals' needs.
• Analyse findings to inform product and design teams.
• Collaborate with team members to ensure user insights are integrated.

Skills

Qualitative research methods

Quantitative research methods

Data analysis

Communication

Collaboration

Job description

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Location; Remote (occasional travel to Leeds)

Sector; Public Health

In this User Researcher contract role, you'll:

• Uncover the voice of users: Design and conduct user research (interviews, surveys, usability testing) to understand the needs, challenges, and experiences of healthcare professionals and patients.
• Be the champion of human-centred design: Analyse research findings and translate them into actionable insights for our product and design teams.
• Collaborate with a dynamic team: Work closely with product managers, designers, and developers to ensure user voices are heard and addressed throughout development.
• Drive impact, fast: This is a fast-paced environment where your contributions will directly influence the product roadmap and impact real people's lives.

The Ideal User Researcher Candidate:

• Proven experience as a User Researcher, ideally within the health tech or public sector domain.
• A strong understanding of GDS principles and the public sector user research landscape.
• Expertly skilled in qualitative and quantitative research methods, including interviews, surveys, usability testing, and data analysis.
• A clear, concise communicator who can present research findings to diverse stakeholders.
• Ability to work independently and manage multiple projects while collaborating effectively within a team.
• BPSS clearance is required for this role.