User Lifecycle Management Engineer

Commercial Ltd; Kings Hill; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Life assurance (4x salary)

Pension scheme

Retail and gym discounts

Health cash plan

Cycle to work scheme

Volunteer days

Wellbeing programme

Tailored learning and development with

Job summary

Cantium Business Solutions is seeking a User Lifecycle Management Engineer to oversee user lifecycle processes, ensuring secure, timely support for account management, access requests and device provisioning.

You will manage user accounts, access management, asset records, device preparation, and liaise with colleagues and suppliers to maintain high service standards. The role suits someone with IT service delivery experience seeking a structured, security-focused, customer-led environment.

Qualifications

• Strong customer service and organisational skills.
• Ability to manage competing priorities and work effectively to deadlines.
• Experience working both independently and as part of a wider team.
• Good technical knowledge of Microsoft technologies, including Microsoft 365 and Office 365.
• Understanding of access management, identity management or user administration processes
• Familiarity with service management tools such as ServiceNow or similar platforms
• Excellent communication and relationship-building skills.
• A proactive and solutions-focused approach.

Responsibilities

• Managing user account creation, transfer and deletion requests in line with agreed processes and timescales.
• Supporting access management activities to ensure secure and compliant system access.
• Administering IT assets and maintaining accurate records throughout the asset lifecycle.
• Configuring and preparing devices for deployment to internal and external users.
• Monitoring licence and stock levels to support effective service delivery.
• Working closely with colleagues, customers and third-party suppliers to fulfil requests and maintain high service standards.
• Supporting procedure documentation, knowledge base maintenance and continuous improvement activities.
• Contributing to project work, process automation initiatives and user acceptance testing activities.
• Managing service requests and tickets in line with established service management standards.
• Building effective relationships across teams to support business objectives and customer outcomes.

Skills

Customer service

Organisational skills

Prioritisation

Independent work

Teamwork

Microsoft 365

Office 365

Access management

Identity management

ServiceNow

Communication

Proactive/solutions-focused

Tools

ServiceNow

Microsoft 365

Office 365

Job description

The User Lifecycle Management Engineer will play a key role in managing user lifecycle processes, ensuring colleagues and customers receive timely, secure and effective support across account management, access requests and device provisioning.

This is a role where attention to detail, customer focus and technical expertise are essential, with responsibility for maintaining access controls, supporting service requests and contributing to the continuous improvement of ULM services.

What you'll be doing

• Managing user account creation, transfer and deletion requests in line with agreed processes and timescales.
• Supporting access management activities to ensure secure and compliant system access.
• Administering IT assets and maintaining accurate records throughout the asset lifecycle.
• Configuring and preparing devices for deployment to internal and external users.
• Monitoring licence and stock levels to support effective service delivery.
• Working closely with colleagues, customers and third-party suppliers to fulfil requests and maintain high service standards.
• Supporting procedure documentation, knowledge base maintenance and continuous improvement activities.
• Contributing to project work, process automation initiatives and user acceptance testing activities.
• Managing service requests and tickets in line with established service management standards.
• Building effective relationships across teams to support business objectives and customer outcomes.

This is an excellent opportunity for someone with experience in IT service delivery who wants to develop their skills within a structured, security-focused and customer-led environment., Proven experience working within an IT support, service delivery or administration environment.

• Strong customer service and organisational skills.
• The ability to manage competing priorities and work effectively to deadlines.
• Experience working both independently and as part of a wider team.
• Good technical knowledge of Microsoft technologies, including Microsoft 365 and Office 365.
• Understanding of access management, identity management or user administration processes
• Familiarity with service management tools such as ServiceNow or similar platforms
• Excellent communication and relationship-building skills.
• A proactive and solutions-focused approach.

Cantium Business Solutions is part of Commercial Services Group (CSG), one of the UK's largest local authority-owned trading organisations, operating 33 businesses across education, energy, IT, procurement, HR and more., Commercial Services Group (CSG) is the UK's largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide.

With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are expanding rapidly and reinvesting profits into frontline public services - combining commercial performance with meaningful social impact.

Salary of £25,950 to £26,500 per annum.

• 25 days annual leave.
• Life assurance cover (4x salary).
• Pension scheme.
• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.
• Volunteer days and access to a comprehensive wellbeing programme.
• Tailored learning and development support with opportunities to progress.