User Lifecycle Management Engineer

Commercial Services; Kings Hill; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Life assurance 4x salary

Pension scheme

Retail and gym discounts

Health cash plan

Cycle to work scheme

Volunteer days

Wellbeing programme

Learning & development opportunities

Job summary

Cantium Business Solutions is hiring a User Lifecycle Management Engineer to join our Hybrid team in Kent. You will manage user accounts, access requests and device provisioning within a security-focused environment, ensuring timely and accurate service delivery.

The role emphasizes customer-focused support, attention to detail and strong collaboration across teams, suppliers and internal stakeholders. 37 hours per week, permanent contract, with a competitive salary and benefits package.

Qualifications

• Proven IT service delivery experience.
• Strong customer service skills.
• Ability to manage competing priorities and meet deadlines.
• Experience working independently and in a team.
• Knowledge of Microsoft 365/Microsoft Office 365.

Responsibilities

• Manage user account creation, transfer and deletion requests per process and timescales.
• Support access management to ensure secure system access.
• Administer IT assets and track asset lifecycle records.
• Configure and prepare devices for deployment to users.
• Monitor licences and stock levels to support service delivery.
• Collaborate with colleagues, customers and suppliers to fulfill requests and maintain service standards.
• Contribute to documentation, knowledge base and improvement activities.
• Support project work, process automation and user acceptance testing.
• Handle service requests and tickets per service management standards.
• Build relationships across teams to support business objectives.

Skills

IT service delivery

Customer service

Prioritisation

Communication

Teamwork

Microsoft 365 knowledge

Access management concepts

Tools

ServiceNow

Job description

Location: Hybrid/Kings Hill, Kent

Salary/package: £25,950 to £26,500 per annum

Contract type: Permanent

Hours: Full time, 37 hours per week

Cantium Business Solutions are looking for a User Lifecycle Management Engineer to join their growing team, supporting secure, efficient and customer-focused identity and access services.

This is an excellent opportunity for someone with experience in IT service delivery who wants to develop their skills within a structured, security-focused and customer-led environment.

Who we are

Cantium Business Solutions is part of Commercial Services Group (CSG), one of the UK’s largest local authority-owned trading organisations, operating 33 businesses across education, energy, IT, procurement, HR and more.

Why this role matters

The User Lifecycle Management Engineer will play a key role in managing user lifecycle processes, ensuring colleagues and customers receive timely, secure and effective support across account management, access requests and device provisioning.

This is a role where attention to detail, customer focus and technical expertise are essential, with responsibility for maintaining access controls, supporting service requests and contributing to the continuous improvement of ULM services.

What you’ll be doing

• Managing user account creation, transfer and deletion requests in line with agreed processes and timescales.
• Supporting access management activities to ensure secure and compliant system access.
• Administering IT assets and maintaining accurate records throughout the asset lifecycle.
• Configuring and preparing devices for deployment to internal and external users.
• Monitoring licence and stock levels to support effective service delivery.
• Working closely with colleagues, customers and third-party suppliers to fulfil requests and maintain high service standards.
• Supporting procedure documentation, knowledge base maintenance and continuous improvement activities.
• Contributing to project work, process automation initiatives and user acceptance testing activities.
• Managing service requests and tickets in line with established service management standards.
• Building effective relationships across teams to support business objectives and customer outcomes.

What we’re looking for

• Proven experience working within an IT support, service delivery or administration environment.
• Strong customer service and organisational skills.
• The ability to manage competing priorities and work effectively to deadlines.
• Experience working both independently and as part of a wider team.
• Good technical knowledge of Microsoft technologies, including Microsoft 365 and Office 365.
• Understanding of access management, identity management or user administration processes.
• Familiarity with service management tools such as ServiceNow or similar platforms.
• Excellent communication and relationship-building skills.
• A proactive and solutions-focused approach.

What you’ll get in return

• Salary of £25,950 to £26,500 per annum.
• 25 days annual leave.
• Life assurance cover (4x salary).
• Pension scheme.
• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.
• Volunteer days and access to a comprehensive wellbeing programme.
• Tailored learning and development support with opportunities to progress.

Why CSG?

Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide.

With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are expanding rapidly and reinvesting profits into frontline public services - combining commercial performance with meaningful social impact.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

Reasonable adjustments are available throughout our recruitment process - please let us know if you require any support