User Experience Lead

SCC; Reading; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading technology services firm in Reading is seeking a User Experience & Adoption Lead to enhance user engagement across workplace technology services. The role involves gathering user feedback, supporting the adoption of new tools, and improving communication materials. Ideal candidates will have experience in workplace technology, strong communication skills, and a user-centered approach. This is an onsite position that promises an impactful opportunity to shape technology user experience.

Qualifications

• Experience in workplace technology, UX, adoption, or engagement roles.
• Ability to translate technical topics for users.
• Experience supporting change, adoption, or digital workplace initiatives.

Responsibilities

• Act as the voice of the user across workplace technology services.
• Gather and analyze user feedback through surveys and insights.
• Support adoption and change activities for new tools and services.
• Develop user-focused communications and engagement materials.
• Collaborate with product owners and stakeholders.
• Track adoption and experience metrics.

Skills

Workplace technology experience

Strong communication skills

User-centered mindset

Job description

We are seeking a User Experience & Adoption Lead to drive user engagement, adoption, and experience across workplace technology services. This onsite role is focused on understanding user needs, shaping communications, and ensuring new tools and services are effectively adopted.

Your responsibilities as the UX & Adoption Lead:

• Act as the voice of the user across Workplace Technology services - Endpoint, Productivity tools, IDAM, Hardware, Collaboration platforms.
• Gather and analyse user feedback through surveys, insights, and engagement sessions.
• Support adoption and change activities for new tools, features, and services.
• Develop clear, user-focused communications and engagement materials (Viva Engage, Intranet, newsletter).
• Collaborate with product owners, service teams, and stakeholders to improve user experience.
• Track adoption and experience metrics, highlighting risks and improvement opportunities.

As a successful UX & Adoption Lead, you will have:

• Experience in workplace technology, UX, adoption, or engagement roles.
• Strong communication skills with the ability to translate technical topics for users.
• Experience supporting change, adoption, or digital workplace initiatives.
• A collaborative, user-centred mindset.

If you're ready to improve adoption and user experience across workplace technology, apply now with your CV. Professional references required.

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