User Engagement Coordinator

Reed; City Of London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

12-month fixed-term contract

Full training on internal platforms

Exposure to cloud migration and SaaS

Job summary

Reed is seeking a User Engagement Coordinator to support internal users with data cleanup, cloud migration planning and SaaS support. The role suits someone with IT support or internal customer service experience, combining strong communication with basic technical knowledge.

Full training will be provided to help you grow in a supportive technology environment. As a User Engagement Coordinator, you will help keep internal teams organized, informed and on track, engaging with users, following up

Qualifications

• Experience supporting internal customers or stakeholders, ideally within a help desk, service desk or IT support environment.
• Basic technical knowledge of IT systems, Microsoft 365, cloud storage or SaaS applications.
• Good working knowledge of Microsoft Excel and Outlook.
• Excellent communication and customer service skills.
• Confidence in contacting users, following up actions and chasing outstanding responses.
• Strong organisational skills with the ability to manage workloads independently.
• Proactive approach and willingness to learn new systems and processes.
• Comfortable working with IT systems without needing to be a highly technical specialist.

Responsibilities

• Engage with internal users to support data clean-up activity and explain the importance of removing unnecessary data.
• Follow up on outstanding actions and encourage timely completion of agreed tasks.
• Analyse Excel reports to identify data owners and support cloud migration planning.
• Agree migration timelines with users and monitor progress against key milestones.
• Provide regular updates and reporting to the Project Manager on migration activity.
• Monitor shared email inboxes and respond promptly to internal queries.
• Assist with troubleshooting, track issues through to resolution and escalating where necessary.
• Work closely with senior team members, suppliers and other IT support teams.
• Maintain accurate records of actions, updates and user support activity.

Skills

Internal customer support

Microsoft 365 basics

Excel

Outlook

Cloud SaaS familiarity

Communication

Organisational skills

Proactive learner

Collaborative with IT teams

Tools

Microsoft 365

SaaS applications

Cloud storage

Job description

We are looking for a User Engagement Coordinator to support internal users across data clean-up, cloud migration and SaaS support activities. This User Engagement Coordinator opportunity would suit someone with a background in IT support or internal customer service, who combines strong communication skills with a basic technical understanding. Full training will be provided, making this an excellent role for someone looking to build their experience in a supportive technology environment. As a User Engagement Coordinator, you will play an important part in helping internal teams stay organised, informed and on track.

Day to day of the role

• Engage with internal users to support data clean-up activity and explain the importance of removing unnecessary data.
• Follow up on outstanding actions and encourage timely completion of agreed tasks.
• Analyse Excel reports to identify data owners and support cloud migration planning.
• Agree migration timelines with users and monitor progress against key milestones.
• Provide regular updates and reporting to the Project Manager on migration activity.
• Monitor shared email inboxes and respond promptly to internal queries.
• Assist with troubleshooting, track issues through to resolution and escalating where necessary.
• Work closely with senior team members, suppliers and other IT support teams.
• Maintain accurate records of actions, updates and user support activity.

Required Skills & Qualifications

• Previous experience supporting internal customers or stakeholders, ideally within a help desk, service desk or IT support environment.
• Basic technical knowledge of IT systems, Microsoft 365, cloud storage or SaaS applications.
• Good working knowledge of Microsoft Excel and Outlook.
• Excellent communication and customer service skills.
• Confidence in contacting users, following up actions and chasing outstanding responses.
• Strong organisational skills with the ability to manage workloads independently.
• Proactive approach and willingness to learn new systems and processes.
• Comfortable working with IT systems without needing to be a highly technical specialist.

Benefits

• 12-month fixed-term contract within a technology-focused team.
• Full training on internal platforms, systems and processes.
• Opportunity to gain experience in cloud migration, SaaS support and user engagement.
• Exposure to a wide range of internal stakeholders, suppliers and IT teams.
• Supportive environment with opportunities to develop technical and professional skills.