Used Car Sales Executive

Renault Retail Group; Greater London; Remote; GBP 26,000 - 52,000; Full time

Benefits offered by this job

ECOS vehicle scheme

Family Car Scheme

33 days annual leave

Pension with life assurance

Staff discounts on vehicles

Share Incentive Scheme

Cycle to Work scheme

Discounted gym membership

Enhanced maternity/paternity policies

Eye test voucher

Job summary

Renault Romford is seeking an experienced Used Car Sales Executive to join the busy Used Car Sales team. The role involves helping customers find the right vehicle from a wide stock of used and nearly new cars, with a clear path from enquiry to handover.

You will present vehicles, arrange test drives and explain finance options while delivering excellent customer service in a high-volume franchised environment. A company car is provided.

Qualifications

• Recent motor retail sales experience, ideally in a franchised dealership or reputable automotive retailer.
• Clear communicator with a professional and customer-focused approach.
• Full UK driving licence essential for test drives and company car eligibility.
• Experience with CDK Drive/Keyloop Showroom or CitNOW is beneficial.

Responsibilities

• Greet customers and identify the best vehicle for their needs and budget.
• Demonstrate approved used and nearly new vehicles from multiple brands.
• Arrange and conduct customer test drives.
• Guide customers through the purchase process including finance options.
• Present and explain finance, insurance, warranty, and protection products FCA-compliantly.
• Use dealership systems to manage enquiries, quotations, orders and communications.
• Maintain accurate customer records and follow-up activity.
• Handle digital and telephone enquiries with timely responses.
• Support customers from initial enquiry through handover.
• Deliver professional handovers and explain vehicle features and ownership benefits.

Skills

Communication

Customer focus

Organisation

Driving licence

Tools

CDK Drive

Keyloop Showroom

CitNOW

Job description

Used Car Sales Executive
Renault Romford (RM3)
£26,000 pa, OTE £52,000 pa (uncapped) + Company Car

Join Our Used Car Sales Team at Renault Romford

Renault Retail Group is looking for an experienced Used Car Sales Executive to join our team at Renault Romford, located on the Southend Arterial Road in Harold Wood (RM3).

Working within our busy Used Car Sales department, you'll help customers find the right vehicle from our extensive selection of approved used and nearly new vehicles. Stock regularly includes low-mileage Renault and Dacia models, alongside vehicles from a wide range of other manufacturers.

With strong stock availability and a consistent flow of customer enquiries, you'll benefit from regular opportunities to progress customers efficiently from initial enquiry through to vehicle handover.

You'll be joining an established sales team within one of our busiest dealerships, where professionalism, customer care, and commercial success remain at the centre of everything we do.

What You'll Do

• Welcome customers and help them identify the most suitable vehicle for their needs and budget
• Present and demonstrate approved used and nearly new vehicles from a variety of manufacturers
• Arrange and conduct customer test drives
• Guide customers through the complete vehicle purchase process
• Introduce finance, insurance, warranty, and protection products in a clear, FCA-compliant manner
• Use dealership systems to manage enquiries, quotations, vehicle orders, and customer communications
• Maintain accurate customer records and follow-up activity
• Manage digital and telephone enquiries, ensuring customers receive timely responses
• Support customers throughout the sales journey from first enquiry through to vehicle handover
• Deliver professional handovers and explain vehicle features, warranty arrangements, and ownership benefits

We're Looking For

We're keen to hear from candidates with recent motor retail sales experience, ideally within a franchised dealership or reputable automotive retailer.

You should be a clear communicator with a professional and customer-focused approach, comfortable presenting vehicles, discussing finance options, and building lasting customer relationships.

Strong organisational skills, attention to detail, and the ability to manage multiple enquiries effectively are essential.

Experience using CDK Drive, Keyloop Showroom, CitNOW, or similar automotive retail systems would be beneficial, although transferable experience will also be considered.

Driving Licence Requirement: A full UK driving licence is essential for conducting customer test drives and for eligibility for the company car scheme.

Hours & Pay

This role operates on a 2-week rota alternating between 5 and 6 working days.

The typical working pattern comprises four weekdays plus Saturday, with alternate Sundays worked as part of the rota.

Working hours are 8:30am-6:00pm Monday to Friday, 8:30am-5:00pm Saturday, and 10:00am-4:00pm Sunday. A 1-hour lunch break applies Monday to Saturday.

Basic salary is £26,000 pa, with OTE of £52,000 pa that is achievable, regularly reached, and uncapped. Our top performers earn significantly more. A company car is provided.

Company Benefits

Access to our ECOS vehicle scheme providing high-spec vehicles that are replaced annually.

The Family Car Scheme is available for close family members, with the first vehicle available after probation, a second vehicle available after 12 months' service, and vehicles replaced annually. Car insurance is included on both schemes.

Additional benefits include:

• 33 days' annual leave including Bank Holidays (option to buy or sell additional days)
• Pension scheme with life assurance
• Staff discounts on vehicles, parts, servicing, and accessories
• Share Incentive Scheme
• Mortgage and pension advice seminars
• Excellent manufacturer training and clear career development opportunities
• Cycle to Work scheme, including e-bikes
• Discounted gym membership
• Enhanced Maternity and Paternity policies
• Eye test voucher scheme