US Night-Shift Operations & Customer Success Associate

Raylo; Belfast City District; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Stock options

L&D budget

Enhanced parental leave

Workplace nursery

Job summary

Raylo is seeking an Operations Associate to join our rapid-growth team, focused on delivering exceptional customer experiences during US night hours. You’ll be the first point of contact for customers across channels, resolving issues and guiding them through Raylo’s account and order processes.

Based in the UK, you’ll work within our Operations function, collaborating with Customer Success, Collections, Credit Risk, and Supply Chain teams to drive efficiency, reliability, and a smarter,

Qualifications

• Excellent written and verbal communication in English.
• Customer service experience is a plus.
• Proactive, data-driven approach to improvements.
• Ability to work in fast-paced environment.

Responsibilities

• Respond to customer queries across channels with timely, empathetic communication.
• Apply Raylo's processes and tools to deliver high-quality experience.
• Collaborate with teammates to resolve customer scenarios.
• Use data to identify trends and opportunities to improve performance.
• Support updates to processes, tools, and documentation.
• Collaborate with cross-functional teams to support customers and the business.

Skills

Communication skills

Customer service

Data-driven

Curiosity

Teamwork

Job description

Raylo is seeking an Operations Associate to join our rapid-growth team, focused on delivering exceptional customer experiences during US night hours. You’ll be the first point of contact for customers across channels, resolving issues and guiding them through Raylo’s account and order processes.

Based in the UK, you’ll work within our Operations function, collaborating with Customer Success, Collections, Credit Risk, and Supply Chain teams to drive efficiency, reliability, and a smarter,