Urology Medical Support Secretary

University-Hospitals-of-North-Midlands-Nhs-Trust; Newcastle-under-Lyme; On-site; GBP 26,000 - 27,000; Part time

Job summary

University Hospitals of North Midlands NHS Trust in Newcastle-under-Lyme is inviting applications for a Urology Medical Support Secretary (Band 3). The role is a part-time, fixed-term appointment of 7 months, requiring you to support the Medical Secretarial Team with a comprehensive administrative service and waiting list management.

You will communicate appointments and admission information to patients, handle queries in person or by writing, and help deliver NHS targets while assisting with

Qualifications

• GCSE Maths and English grade C/4 or above.
• NVQ Level 2, OCR 2 or equivalent.
• Knowledge of Microsoft Office package.
• Experience in clerical roles.
• Healthcare environment experience.
• Knowledge of the Hospital EPR system.

Responsibilities

• Support the Medical Secretarial Team in delivering a comprehensive administrative service.
• Outline new and efficient processes and inpatient/outpatient waiting list management for the urology specialty.
• Communicate appointments and admission information to patients and carers; answer queries verbally and in writing.
• Type correspondence within performance targets and NHS requirements.
• Support delivery of local and national NHS targets and assist with clinic management and utilisation in your area.

Skills

Teamwork

Clerical experience

Confidential information handling

Education

GCSE Maths and English grade C/4 or above

NVQ Level 2 / OCR 2 or equivalent

Tools

Microsoft Office

Hospital EPR system

Job description

Main area Urology Grade Band 3 Contract Fixed term: 7 months (Contract end date - 31.03.27) Hours Part time - 18.75 hours per week (Mon - Fri) Job ref 205-8212003-A

Employer University Hospitals of North Midlands NHS Trust Employer type NHS Site University Hospitals of North Midlands Town Newcastle-under-Lyme Salary £25,760 - £27,476 pro rata Salary period Yearly Closing 30/09/2026 23:59

Urology Medical Support Secretary

Band 3

Job overview

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

• An exciting opportunity has arisen with in our Urology secretarial department. The successful candidate will be required to support the Medical Secretarial Team in the delivery of a comprehensive administrative service, outline new and efficient processes and inpatient and outpatient waiting list management for our speciality, in accordance with the Patient Access Policy. You will be required to communicate appointments and admission related information to patients and carers along with answering queries both verbally and written, and typing correspondence within performance targets as appropriate, and supporting in the delivery of the local and national NHS targets, while supporting with the management and utilisation of clinics within your area.

Main duties of the job

An exciting opportunity has arisen with in our Urology secretarial department. The successful candidate will be required to support the Medical Secretarial Team in the delivery of a comprehensive administrative service, outline new and efficient processes and inpatient and outpatient waiting list management for our speciality, in accordance with the Patient Access Policy. You will be required to communicate appointments and admission related information to patients and carers along with answering queries both verbally and written, and typing correspondence within performance targets as appropriate, and supporting in the delivery of the local and national NHS targets, while supporting with the management and utilisation of clinics within your area.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information. Alternatively please contact the hiring manager.

Essential Qualifications

• GCSE Maths and English Grade C/4 or above
• Educated to NVQ Level 2, OCR 2 or equivalent
• Knowledge of Microsoft Office package
• Ability to work as part of a team
• Previous experience in a clerical post
• Previous experience working in a Healthcare environment
• Knowledge of the Hospital EPR system

Personal Qualities

• Able to use own initiative.
• Ability to work in a demanding, pressurised environment
• Ability to work with confidential information

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.

Visa eligibility notice:
The UK Home Office has imposed an emergency brake on specific visa routes.

• Skilled Worker visas cannot currently be issued to Afghan nationals.
• Study visas cannot currently be issued to nationals of Afghanistan, Cameroon, Myanmar or Sudan.
  As a result, we are unable to progress applications requiring sponsorship under these routes.

UHNM supports the responsible use of Artificial Intelligence (AI) to assist in preparing your supporting statement. However, we reserve the right to reject applications where AI has been used in a misleading manner, for example, by implying experience or understanding that the applicant does not possess or where its use is excessive or unfair. If AI has been used to support your application, you must declare this within your submission.

If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). Please note, this is in addition to any professional registration requirements and not a replacement for your qualifications.

If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of your start date to ensure sufficient time for the operational and training process associated with the role. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa, as a new Skilled Worker Visa would be required for a new role.

In line with the change of Immigration rules on 8th January 2026 if you require Sponsorship through the Skilled Worker Visa you must be able to provide B2 English evidence before a Certificate of Sponsorship can be issued.