Urology Medical Support Secretary

University Hospitals of North Midlands NHS Trust; Newcastle-under-Lyme; On-site; GBP 21,000 - 32,000; Full time

Job summary

University Hospitals of North Midlands NHS Trust is seeking a proactive Urology Secretarial team member to provide comprehensive administrative support, help streamline processes, and manage inpatient/outpatient waiting lists in line with Patient Access Policy.

You will communicate appointments and admissions information to patients and carers, handle queries, and type correspondence within performance targets to support NHS national priorities and local service delivery.

Qualifications

• Experience supporting a Medical Secretarial team.
• Excellent communication with patients and carers.
• Ability to manage waiting lists and coordinate clinics.

Responsibilities

• Support Medical Secretarial Team in administrative services.
• Communicate appointment information to patients and carers.
• Assist with inpatient and outpatient waiting list management.

Skills

Administrative support

Communication skills

Typing

Job description

Visa Sponsorship

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

Urology Secretarial Department - Role Overview

• An exciting opportunity has arisen with in our Urology secretarial department. The successful candidate will be required to support the Medical Secretarial Team in the delivery of a comprehensive administrative service, outline new and efficient processes and inpatient and outpatient waiting list management for our speciality, in accordance with the Patient Access Policy. You will be required to communicate appointments and admission related information to patients and carers along with answering queries both verbally and written, and typing correspondence within performance targets as appropriate, and supporting in the delivery of the local and national NHS targets, while supporting with the management and utilisation of clinics within your area.

About the Trust

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

Our Culture and Values

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Contact Information

For further details / informal visits contact: Name: Annika Bagley Job title: Operational Service Manager Email address: [e-mail] Telephone number: 01782 679703

Charlotte Grimes

[e-mail]

01782 679910