Urology Cancer Support Worker

Torbay and South Devon NHS Foundation Trust; Torquay; On-site; GBP 23,000 - 28,000; Full time

Job summary

Torbay and South Devon NHS Foundation Trust is seeking a Urology Cancer Team Support Worker to join the Urology Cancer Nursing Team. The role is patient facing and administrative, providing information and signposting to services via email or telephone, and supporting patients and families throughout their care.

You will help organise the clinical nursing team to deliver cancer services efficiently, process referrals and queries, and record patient information on Trust IT systems to ensure

Qualifications

• Experience in healthcare administration and patient information support.
• Ability to provide information and signpost to appropriate services.

Responsibilities

• Provide general, specific and specialist information to patients and clinical teams regarding urological cancer and cancer services.
• Provide information and support for people with non-complex care needs.
• Engage with community services as appropriate.
• Record patient information on the Trusts IT systems.
• Assist the PSA Tracker team with administration tasks and ensure blood tests are requested as required.
• Contribute to maintaining and organising the day-to-day running of the Urological Cancer Nursing service.

Job description

The Urology Cancer Team Support Worker will be based within the Urology Cancer Nursing Team establishment. This role will provide support to the team of specialist nurses and also to the patients accessing this service. The post is both patient facing and non patient facing administration , the majority of the role will entail providing direct information and support via email or telephone, and/or signposting to appropriate services for patients and their families/carers. It will also entail organizing and assisting the clinical nursing team to provide the Cancer Nursing service effectively and efficiently ensuring patients queries and care can be actioned within a timely manner. Processing queries and referrals, guiding and signposting clinical queries and patient queries.This post aims to improve efficiencies within the pathways of care for patients diagnosed with Urological Cancers.,

• To provide general, specific and specialist information to patients and clinical teams regarding urological cancer and cancer services, to ensure patients are signposted at all times during their treatment and beyond.
• Provide information and support for people with non-complex care needs.
• To engage with the community services as appropriate
• Recording patient information on the Trusts Systems
• Assisting the PSA Tracker team with administration tasks. Ensuring blood tests are requested as required, documenting on the appropriate IT systems.
• Contribute to maintaining and organising the day to day running of the Urological Cancer Nursing service dealing with phone calls, referrals, emails, patient queries etc.