Urology Cancer Support Worker

Torbay and South Devon NHS Foundation Trust; Torquay; On-site; GBP 21,000 - 26,000; Full time

Job summary

Torbay and South Devon NHS Foundation Trust's Urology Cancer Nursing Team is seeking a Support Worker based in the Urology Cancer Nursing Team establishment. The role is patient-facing and administrative, delivering information and support via email or telephone, and signposting to relevant services for patients and families.

You will assist the clinical team to deliver the Cancer Nursing service, process queries and referrals, triage calls, record patient information, and help organise

Qualifications

• Diploma or foundation degree (e.g., foundation degree assistant practitioner/nurse associate)
• Courses or further study to demonstrate personal development

Responsibilities

• Provide information to patients and clinical teams regarding urological cancer and cancer services
• Signpost to appropriate services for patients and carers
• Process queries and referrals and triage incoming calls and emails
• Record patient information on hospital systems
• Assist in day-to-day running of the Urology Cancer Nursing Service
• Support the PSA Tracker team with administration tasks and blood test requests

Skills

Patient support

Communication skills

Microsoft Teams

Telephone support

Administrative tasks

Education

Diploma or foundation degree

Tools

MS Teams

Hospital information systems

Job description

The Urology Cancer Team Support Worker will be based within the Urology Cancer Nursing Team establishment.

This role will provide support to the team of specialist nurses and also to the patients accessing this service. The post is both patient facing and non patient facing administration , the majority of the role will entail providing direct information and support via email or telephone, and/or signposting to appropriate services for patients and their families/carers.

It will also entail organizing and assisting the clinical nursing team to provide the Cancer Nursing service effectively and efficiently ensuring patients queries and care can be actioned within a timely manner.

Processing queries and referrals, guiding and signposting clinical queries and patient queries.
This post aims to improve efficiencies within the pathways of care for patients diagnosed with Urological Cancers.

Main duties of the job

• To provide general, specific and specialist information to patients and clinical teams regarding urological cancer and cancer services, to ensure patients are signposted at all times during their treatment and beyond.
• Provide information and support for people with non-complex care needs.
• To engage with the community services as appropriate
• Recording patient information on the Trusts Systems
• Assisting the PSA Tracker team with administration tasks. Ensuring blood tests are requested as required, documenting on the appropriate IT systems.
• Contribute to maintaining and organising the day to day running of the Urological Cancer Nursing service dealing with phone calls, referrals, emails, patient queries etc.

We are an increasing Urology Nursing team workforce offering a dynamic and developmental working environment , innovative thinking and dynamic team working, providing excellent patient care within our care setting.

*Unfortunately, this post is not eligible for sponsorship.

Detailed job description and main responsibilities

• Detailed job description and responsibilities
• Communication and working relationships
• Communicate effectively with patients and carers and with a wide range of clinical and non-clinical stakeholders in secondary and community settings
• Communicate sensitively and compassionately in (potentially) high emotive situations with patients and carers, demonstrating tact, reassurance, empathy, understanding, diplomacy, honesty and integrity
• Ability to deal with complex and difficult situations and handle difficult
  questions
• Demonstrate an awareness of limits of practice and seek appropriate support
  and guidance
• Actively engage with the key voluntary sector and community stakeholder
• Provide sensitive support and guidance to individuals who contact the department
• Urology Cancer Nursing Service Support via multiple mediums i.e. face to face, telephone and MS teams
• Support information delivery to patients and carers on a wide range of matters within your field of expertise and recognise when onward referral is required
• Assist in the triage of incoming phone calls and drop ins. This will include consideration of caller’s information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support
• Communicate all information and advice using a range of advanced communication skills including use of reassurance, tact, and empathy
• Support the team with day-to-day running of the service and support clinical teams when required i.e. by providing information, responding to queries and attending meetings

Key relationships will be with:

o Patients and Carers
o Primary Care
o The local community/public
o Lead Cancer Nurse
o Cancer Services Manager
o Consultants and other medical/nursing staff
o Cancer Nurse Specialists
o The Lodge Cancer Support and Information Centre staff
o Wider Cancer Services Team
o Community teams and services
o Trust administrative staff
o Lodge volunteers

Qualifications

• Diploma or equivalent appropriate qualification, e.g. foundation degree assistant practitioner/nurse associate
• Courses/further study attended to demonstrate evidence of personal development

Knowledge

• Direct patient care. Experience of working in clinics and/or outpatient or inpatient setting
• Knowledge and/or experience of working directly with people with cancer
• Experience of dealing with routine and complex problems and escalation
• Administrative and organisational experience
• Ability to support and communicate virtually
• Proficient in the use of hospital computerised patient systems
• Evidence of using Microsoft Teams by way of supporting patients
• Knowledge and/or experience of the Holistic Needs Assessment
• Business and Admin

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

IMPORTANT INFORMATION

• We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
• Please read the job description carefully and tailor your application to reflect the requirements of the role.
• Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
• Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
• It is your responsibility to ensure the timely receipt of appropriate references.

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.