Urgent Care Support Staff

City Health Care Partnership CIC; Hull and East Yorkshire; On-site; GBP 18,000 - 24,000; Full time

Job summary

City Health Care Partnership CIC is seeking an Administrative Support worker for its urgent care sites in Hull and East Riding. You will greet patients, handle bookings, maintain records and provide essential admin assistance to keep urgent care services running smoothly.

You'll coordinate appointments, support clinicians with logistics and ensure confidentiality and accuracy in information handling. A flexible team player with good IT skills and a full driving license is preferred to support

Qualifications

• Experience delivering excellent customer service.
• Strong administrative and keyboard skills.
• Good communication and handling confidential information.
• Full driving licence and willingness to travel between sites.

Responsibilities

• Welcome and support patients, visitors and healthcare professionals
• Manage appointments, records and information using electronic systems
• Provide administrative support to help urgent care services run efficiently
• Assist with stock checks, equipment monitoring and general service upkeep
• Support clinicians with home visit planning and transport duties where required

Skills

Customer service

Administration

IT skills

Confidential information

Driving licence

Education

Level 2 in Business Administration or Customer Service

Job description

Working with a dedicated urgent care team, you'll help ensure patients receive timely support and a positive experience when accessing urgent treatment services. You'll be an important part of a 24/90 service, supporting both patients and clinical colleagues with a range of administrative and operational tasks. This role combines customer service, administration and practical support. You'll often be the first point of contact for patients, relatives and healthcare professionals, helping services run smoothly and making a real difference to patient care Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore City Health Care Partnership would not be able to issue a Certificate of Sponsorship for this role

Main duties of the job

What you'll do:

• Welcome and support patients, visitors and healthcare professionals
• Manage appointments, records and information using electronic systems
• Provide administrative support to help urgent care services run efficiently
• Assist with stock checks, equipment monitoring and general service upkeep
• Support clinicians with home visit planning and transport duties where required

Job summary

Working with a dedicated urgent care team, you'll help ensure patients receive timely support and a positive experience when accessing urgent treatment services. You'll be an important part of a 24/90 service, supporting both patients and clinical colleagues with a range of administrative and operational tasks. This role combines customer service, administration and practical support. You'll often be the first point of contact for patients, relatives and healthcare professionals, helping services run smoothly and making a real difference to patient care Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore City Health Care Partnership would not be able to issue a Certificate of Sponsorship for this role

Main duties of the job

What you'll do:

• Welcome and support patients, visitors and healthcare professionals
• Manage appointments, records and information using electronic systems
• Provide administrative support to help urgent care services run efficiently
• Assist with stock checks, equipment monitoring and general service upkeep
• Support clinicians with home visit planning and transport duties where required

What we're looking for:

• Experience providing excellent customer service or working with the public
• Good administration, keyboard and basic IT skills
• Strong communication skills and the ability to handle confidential information appropriately
• Ability to work flexibly as part of a team and prioritise tasks effectively
• A full driving licence and willingness to undertake relevant training, including Basic Life Support

We welcome applications from people from all backgrounds and experiences, and we value the different perspectives they bring. We are committed to creating an inclusive workplace where everyone is treated with fairness, dignity and respect.

About us

At CHCP, we're passionate about peopleand we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice.

Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first-class healthcareto thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.

As the 13thlargest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.

Job description

Job responsibilities

There are multiple vacancies available within the following locations Bransholme Urgent Treatment Centre (1 x 18.38 hours & 1 x 16.5 hours) Hull Royal Urgent Treatment Centre (1 x 10.5 hours, 1 x 15hours) Goole Urgent Treatment Centre (1 x 17.5 hours) Beverley Urgent Treatment Centre (1 x 13.88 hours) Candidates must advise which bases they are applying for from the sites listed below.

Bransholme Health Centre Hull - Urgent Care Support Staff (Admin/Reception)16.5hrs post on a 4-week rota pattern

Weeks 1-3 - Fridays 07.00-18.00Weeks 1, 2 & 4 Sundays 11.00-23.00

18.38hrs post available on a 4-week rota pattern

Weeks 1-4Fridays 07.00-18.00Weeks 1, 3 & 4 Saturdays 07.00-18.00

Hull Royal Infirmary Urgent treatment Centre - Urgent Care Support Staff (Admin/Reception)

10.5hrs post available on a 4-week rota pattern

Weeks 1 & 3 - Wednesday 07.00-18.00Weeks 2 & 4 Thursday 07.00-18.00

Hull Royal Infirmary Urgent treatment Centre - Urgent Care Support Staff (Admin/Reception)

15hrs post available on a 4-week rota pattern

Weeks 1-4 - Tuesdays, Fridays and Saturdays 18.00-23.00

Goole Urgent Treatment Centre - Urgent Care Support Staff (Admin/Reception)

17.5hrs post available on a 4-week rota pattern

Week 1-3 - fourx evenings per week (Mon-Fri)Week 4 - two evenings per week (Mon-Fri)

Beverley Urgent Treatment Centre -Urgent Care Support Staff (Admin/Reception)

13.88hrs - post available on a 4-week rota pattern

Week 1 - Saturday and Sunday 07.00-13.00Week 2 - Saturday and Sunday 07.00-13.00Week 3 - Saturday and Sunday 07.00-18.00Week 4 - Sunday 07.00-18.00

Please see the job description and person specification attached to this job advert for full details on the role.

Person Specification

Qualifications

Essential

• Level 2 in Business Administration or Customer Service or equivalent knowledge and experience
• Word processing to OCR level 2 standard International Computer Driving License (ICDL) or able to demonstrate high level of keyboard skills and knowledge
• Current Full Driving Licence
• Basic Life Support training or willingness to undertake

Knowledge

Essential

• Knowledge of a range of reception and administration procedures.
• Standard IT skills including basic knowledge of Microsoft programmes.

Desirable

• Knowledge of stock rotation and control procedures

Experience

Essential

• Previous experience working with the general public

Desirable

• Previous driving experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

City Health Care Partnership CIC

Address

Various Urgent Treatment Centres

Hull / East Riding

HU3 4AE

United Kingdom

Employer's website

https://www.chcpcic.org.uk/ (Opens in a new tab)