Up-Market Account Manager

RingCentral; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

RingCentral is seeking an Up-Market Account Manager in London to deliver UCaaS and CCaaS solutions for large accounts. The ideal candidate will leverage data and market insights to drive customer satisfaction and sales growth across their segment. This role promises a dynamic environment with ample support for professional growth and excellent benefits.

Benefits

Comprehensive medical, dental, and life insurance

Pension

Paid time off and sick leave

Wellness programs

Employee Assistance Program (EAP)

Employee bonus referral program

Qualifications

• Experience in a sales or customer service environment.
• Confident communicator able to engage customers effectively.
• Strong organizational skills for managing time and tasks.

Responsibilities

• Drive upsell opportunities across the UK.
• Manage customer relationships and report pipeline to Sales Manager.
• Collaborate with marketing to develop upsell strategies.

Skills

Communication

Customer Service

Time Management

Sales Strategy

Upselling

Job description

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Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: an Up-market Account Manager.

Our Up-Market team delivers UCaaS and CCaaS solutions for upmarket accounts worldwide. You’ll use data, technology and market insights to craft deals that help our customers—and you, win. You will create and execute activities to drive positive customer NPS. You will have the opportunity to partner with customers leadership and change the way companies communicate. All in an environment supported by unmatched enablement and a diverse, dynamic culture that’s built for winning, together.

In this role, the successful candidate will drive upsell opportunities across the UK in their segment and customer base by delivering exemplary customer satisfaction. The customer base will be a subset of upmarket accounts with 100+ employees, either MidMarket, Major or Enterprise accounts depending on candidate skills & experience. The role includes all aspects of sales activity, working with the sales operations, marketing, and product marketing to build the gtm for the customer base, as well as working with the operational teams to ensure a strong customer relationship. This role will report to the Sales Manager responsible for the segment in the UK.

To succeed in this role, you must have experience in:

You will be a confident communicator, able to pick up the phone to speak to your customers. You will have experience in a sales or customer service environment, and you will take pride in delivering an exemplary customer experience. You will be able to manage your time effectively and be able to prioritise your workload, whilst paying attention to detail.

We will fully support you to further develop your skills for a role that includes all aspects of sales activity that will drive revenue opportunities across the UK.

Job Description

• Meet the required targets for existing upmarket customers. Targets will include financial targets for Upsell, Churn & Downsell.
• Report pipeline, commit, and overall achievement to the Sales Manager each week using the tools provided.
• Work with Marketing & Channel to develop the upsell activity and programs ensuring there is enough pipeline generation to meet quotas.
• Focus on account-based customer satisfaction and sales strategies to ensure customer retention across your account base.
• Focus on account planning, ensuring we are penetrating the highest potential accounts in the customer base.
• Deliver reporting to provide leadership with key information required to manage the business.
• Deliver prospecting activities to self generate leads and opportunities.
• Maintaining sales forecasting and processes in accordance with the business’ requirements.
• Complete the enablement and training activities in order to be an expert in your field.
  
  
  

What we offer:

• Comprehensive medical, dental, and life insurance
• Pension
• ESPP/KEEB
• Paid time off and paid sick leave
• Paid maternity, paternity & parental leave
• Wellness programs including 1:1 coaching and meditation guidance with TaskHuman and HeadSpace
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
  
  
  

RingCentral’s Up-Market Sales team helps build and develop relationships for a top roster of our upmarket business customers. RingCentral is the leading global cloud-based communications provider because we’re not just selling solutions; we’re changing the nature of communications. That’s why we’re the largest and fastest-growing pure-play cloud provider in our space.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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