Store Manager - Costa

Moto; South Tyneside; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Annual bonus

On-site discounts

Enhanced benefits

Career progression

Job summary

Costa Store Manager role at Thurrock Services, Grays, UK, is about leading a busy Costa store with a people-first approach. You’ll drive standout service, coach your team, and manage budgets to hit P&L targets while upholding brand standards.

You’ll lead shifts from opening to close, inspire colleagues to grow, and shape a culture that delivers memorable guest experiences. The position offers a competitive package with progression opportunities within Costa.

Qualifications

• Proven experience leading teams in high-volume retail, catering, or hospitality
• Track record of managing budgets, P&L, labour costs, and driving efficiencies
• Strong relationship-builder with stakeholders at all levels
• Skilled at motivating teams through coaching, training, and succession planning
• Calm, decisive, and focused when the pace picks up

Responsibilities

• Hit and exceed budget & P&L targets for your Costa Store
• Lead, support, and develop your team so every colleague feels valued and ready to grow
• Deliver exceptional brand standards and drive consistently brilliant customer service
• Lead shifts from open to close, keeping everything running smoothly under pressure

Skills

Team leadership

Budget management

P&L management

Stakeholder management

Coaching and development

Calm under pressure

Job description

Costa Store Manager – Lead the UK’s Rest Stop Revolution

40hrs per week - £31,500pa

Address: Thurrock Services, M25, Junction 30/31, Arterial Road, Grays RM16 3BG

As Store Manager, you’ll know it’s about putting people first. You’ll turn every visit into a standout experience, running your store like it’s yours and building the winning culture we’re aiming for. At Costa, you’ll lead the charge, getting your team fired up to deliver a memorable service as we transform the UK’s rest stop experience.

What’s in it for you

• Annual bonus up to £8,320 —20% of your base salary, depending on location and performance

• On-Site Discounts — Up to 55% colleague discount for you, family & friends at Costa Coffee, Pret, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more

• Enhanced benefits — pension, sick pay, maternity/paternity, and life assurance

• Real progression — funded qualifications and a clear path to Site Operations Manager

What you’ll be doing

• Hit and exceed budget & P&L targets for your Costa Store

• Lead, support, and develop your team so every colleague feels valued and ready to grow

• Deliver exceptional brand standards and drive consistently brilliant customer service

• Lead shifts from open to close, keeping everything running smoothly under pressure

What you’ll bring

• Proven experience leading teams in high-volume retail, catering, or hospitality

• Track record of managing budgets, P&L, labour costs, and driving efficiencies

• Strong relationship-builder with stakeholders at all levels

• Skilled at motivating teams through coaching, training, and succession planning

• Calm, decisive, and focused when the pace picks up

Already an Assistant Manager or Deputy Manager ready to step up? Or a current Restaurant, Catering, Retail, General or Store Manager hunting your next challenge? We want to hear from you.

We champion flexible working — whether that’s adjusted hours, compressed weeks, or fixed shifts, we’ll help you find a pattern that works for your life.

Moto, a place where ambition grows, careers click into gear, and potential travels far.

INDDM