Uniform and ID Coordinator

Bristol NHS Foundation Trust; Bristol; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

27 days holiday per year pro rata + 9?

Industry leading pension scheme

Discounts in local/national outlets

Job summary

Bristol NHS Foundation Trust is seeking a proactive Uniform and ID Coordinator to join the Facilities team on a full-time, on-site basis. You will manage ID badges, access control, and the uniform service, ensuring accurate data and outstanding customer service in a busy hospital environment.

You will be the first point of contact for access-related queries, produce IDs, maintain systems, and resolve issues efficiently, while supporting smooth operational delivery across our facilities.

Qualifications

• GCSEs in Maths and English with good grades.
• NVQ Level 3 or equivalent in Secretarial/Administrative work.
• Experience using MS Word, Excel and Outlook.

Responsibilities

• Act as the first point of contact for ID badge and access control queries across the Trust.
• Produce ID cards and fobs; manage access permissions.
• Investigate and resolve access issues with internal teams and software contractors.
• Monitor stock levels for ID materials and support smooth service delivery.
• Support the uniform service and process staff requests.
• Manage inboxes, prioritise requests and provide timely responses.

Skills

Communication

Under pressure

Prioritisation

Initiative

Education

GCSE Maths & English

NVQ 3 Administrative

Tools

Microsoft Office

Job description

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

Are you highly organised, detail-focused, and confident working with systems that support staff safety and security? We’re looking for a proactive and personable Uniform and ID Coordinator to join our Facilities team!

In this role, you’ll play a key part in coordinating the Trust’s ID badge and access control systems, ensuring staff have the correct identification and secure access to buildings and systems. As the first point of contact for ID and access-related queries, you’ll produce ID cards and fobs, maintain accurate system data, and help resolve access issues efficiently – supporting the safe and secure running of our hospitals.

Alongside this, you’ll also support the delivery of the Trust’s uniform service, helping staff feel prepared and professional in their roles. You will deliver consistently high customer service in a busy environment where priorities can shift quickly.

This is a full-time, Monday-Friday position (37.5 hours per week, on site). We can offer some flexibility around start and finish times.

Main duties of the job

You will have a varied day to day, but your main tasks will be:

Acting as the first point of contact for ID badge and access control queries across the Trust.

Producing ID cards, fobs, and managing access permissions to ensure staff have the right level of access.

• Investigating and resolving access issues, working with internal teams and software contractors.
• Monitoring stock levels for ID materials and supporting the smooth running of the service.

Providing support to the uniform service, including processing requests and assisting staff.

Managing inboxes, prioritising requests, and ensuring timely, accurate response.

Join our trust and benefit from the following:

• A generous package of 27 days holiday per year pro rata + bank holidays increasing to 33 days with service
• Access to an Industry leading pension scheme where your employer pays in 20%
• A raft of discounts in local and national outlets, including holidays, insurance and shopping

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Person specification

Skills

• Ability to communicate effectively and sensitively with a wide range of people, both internally and externally
• Ability to work under pressure, and maintain a customerservice focus, often with constant interruptions by telephone, urgent emails or in person
• Ability to work without supervision being able to prioritise, and use own initiative

Experience

• Experience of working in a busy office environment, maintaining focus
• Ability to use Microsoft Office software – Word, Excel and Outlook and the ability to produce reports and documents as required
• Experience of dealing with customers on the telephone, in writing and in person
• Previous NHS experience
• Previous experience of induction processes

Qualifications

• Possessing good grade of GCSE or equivalent Maths and English
• Secretarial or Administrative experience to NVQ level 3 or equivalent (

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.